Hotel Mousai Cancun Adults Only - All Inclusive

“Najlepszy Hotel w Cancun”

Piękny Nowoczesny Hotel

“Amazing”

The Privacy and amazing and wonderful staff such as Marcia, Ena and Co.

Me and my husband went to Musai for our wedding anniversary but our satys wasn't a great experience. First our A/C in the room was broken and was super cold and uncomfortable, we reported couple of times but they were unable to fix it. Also the phone in the room was not working and we were unable to call the room service. We report that too, but they were unable to fix it.The ither issue was we told them we have food restrictions and don't eat pork. When we were at the rooftop, we ordered two chicken sandwiches and I mentioned we don’t eat pork. When they bring the sandwiches, they were had bacon in the middle. My husband got very upset and we left the rooftop. We went back to our room to order room service, but the phone was not working so I went outside the room to find someone to help us. Finally with a help of housekeeper I calld room service to order another chicken sandwich with NO BACON!! And I repeated three times !!! Guess what!! They brought two chicken sandwiches with nacon again!!!! We spent $5000k for this trip which was waste of money!!!!!

“Agradável e relaxante, mas o excessivo pedido de gorjetas torna-se desconfortável.”

Excelente decoração. Quartos espaçosos e restaurantes com muita qualidade. Espaços públicos muito bons. Áreas exteriores muito agradáveis e com várias lojas de conveniência.

A praia estava suja. a depender do vento, os esgotos fluem para a praia do hotel. Em 10 dias gastámos 700€ em gorjetas, os funcionários dos bares e restaurantes apresentam uma aplicação para confirmar a conta e definem de imediato a opção média de gorjeta de 15%, informando que se gostámos muito do serviço podemos clicar nos 20%. É desconfortável e intimidante, após pagar por tudo incluído.