Hotel Las Arenas

“Great vacation”

Fantastic services especially the receptionists Gabriela top class service.

“Hotel Las Arenas, the hotel that isn’t quite what it says it is.”

I visited this hotel recently with a family member, and overall our stay was very good but there were a number of issues we really weren’t happy about. The first issue was the evening we arrived, the male receptionist (he conveniently had no name badge) was particularly rude, he was rather blunt and rolled his eyes over a payment discrepancy that was resolved almost immediately. Our room was not that clean either, there was urine on the toilet seat, hair behind the shower room door, dust around the toilet and the power sockets and the reading lamp over the bed was broken to the point it was only useful if you sat on the floor next to the bed. Apart from all that we had a lovely stay and the food was consistently delicious. One more thing you should be aware of, that we weren’t when we booked, the hotel Las Arenas advertises a Spa, well.. it doesn’t actually have one all it has is a pool and a sauna, It’s sister hotel has the spa.

“Overall, an enjoyable stay. Let down by restaurant manager, and some annoying, petty rules”

We stayed 10 nights, first week October 25. Double Standard Room (SeaView, with Balcony) Breakfast included. Overall, an enjoyable stay. Let down by restaurant manager, and some annoying, petty rules: The use of the room safe, attracts a fee of 30 Euro. Can’t use room Key / room account, for bar purchases - cash or card only. Not allowed to take drinks, or coffee, to room. A bit on the expensive side. Great location - facing promenade, almost on the beach. Very clean, very modern decor, well maintained.. Excellent public areas / lounges - extensive and comfortable . Good entertainment in evenings. Slow bar service due to shortage of staff. Hotel takes coach party’s, this impacts on bar and breakfast / restaurant service. Safe, Modern lifts - but, only two, which accommodate 4 passengers each, so can be a long wait. Bedrooms are clean, comfortable and attractive, “Modern / Minimalistic “ - No drawers. Open, hanging spaces ( with a limited few “captive“ hangers) and very few shelves. Large numbers of well positioned (2pin) power outlets in bedrooms. No kettle or iron. Missing a “make up” mirror over desk! Very comfortable beds. Great Shower. Balcony, with two chairs and coffee table. Good AirCon. WiFi pretty good, measured 92 Mbps download, in bedroom. Excellent Cleaning staff: friendly, polite, helpful and efficient 👏👏 Two moderate size swimming pools. The ground floor pool doesn’t catch the sun. Other pool is located on the roof / 7th floor, with nice views, but limited space. Don’t try repositioning chairs, to suit your group, or staff will pounce! Excellent breakfast - large choice, good variety - buffet / self service. Adequate tables, except when bus trip are in hotel. But - Don’t dare enter near to closing (10:30am), or stay even slightly longer. The restaurant Manager struts around, like a mini General, shouting “closed”, and (almost physically) ushering people from their tables. And, don’t think about taking your part drunk coffee with you - he demands the cup! When he was told that certain items of food, had run out - 30 min before closing - his response was , “ when it’s gone, it’s gone”😡 Regularly, up to two, of 4 coffee points runs out, again causing long queues, which are ignored by staff. All somewhat intimidating and stress inducing, for what is advertised, and charged as, an upmarket hotel - so much for 4 star, rating?

“I would feel quite indifferent about recommending Las Arenas - Alert to poor allergen advice”

I would feel quite indifferent about recommending Las Arenas. It is quite unlikely I would stay at this hotel again for a number of reasons though the main one being the Restaurant Manager who completely ruined the start of our holiday, a holiday that we have work hard to afford and for what we had waited a long time to share with family for a very special occasion. Whilst the hotel was clean and modern with a good breakfast, the evening meal selection was poor for vegetarian choice and the allergen advice was particularly very poor and quite concerning. Just one example being that there were peanuts mixed in with rice, this was a major concern for us because such a high risk allergen was not well advertised when we had a anaphylaxis risk with one member in our party, indeed what was the purpose of peanuts in plain rice?! The Restaurant Manager (Nicholas) ruined the first morning of my holiday and it took a good few days for me to move on from this experience. I emailed the hotel twice to inform them of my complaint though I received no response, I also tried to inform Reception though I found the moderate level of spoken English to make this somewhat difficult to achieve efficiently. The hotel felt considerably almost regimented, breakfast finished at 10.30am and there was no running over time, on our first morning we were actually shouted at by the Restaurant Manager when we were finishing off breakfast at 10.35am, this was simply unacceptable. Normally you can leave the restaurant and take a coffee, but not in the Las Arenas. The first breakfast in the hotel very much marred my whole experience and ruined the start of my 50th birthday celebration and our wedding anniversary, this being the last holiday we are likely to have as a family and a holiday that was very much needed following a very serious illness, The room we had was large, clean and relatively comfortable yet the shower ran hot and cold and the frosted glass between the bathroom and bedroom was made for a less than modest shower/toilet experience. There was a considerable draft coming through the patio door. I was woken up very early every day because of the poor quality of the patio door, the noise below our room was unexpected. It became obvious we were above the hotel kitchen hence every morning I was woken early due to delivery vehicles, people shouting/speaking excessively loudly and the alarm from the bin lorries, plus the dog barking and people shouting in the residential accommodation opposite the hotel. In respect to the poor quality patio door, it would have been very easy to have been locked out on the patio and indeed, this did happen to one of the Domestic Assistants of whom we had to help when she became locked out on a neighbouring balcony one morning when the door clicked locked very easily on closing. There were a number of excessive charges such as 40 euros for safe deposit hire (non refundable) and the double sun loungers on the roof terrace were between 40 and 90 euros to hire (though I believe you also received a sandwich and drink within this price). Whilst the hotel was fairly well located, very clean and the majority of the staff were hard working and pleasant, I would not consider this a 4 star hotel nor would I probably stay here again, there were other local hotels of which we have stayed in Can Pastilla and had a much better holiday experience.