Hotel Granados 83, a member of Preferred Hotels & Resorts

هادي وينفع عوايل وموقعه جيد

Cleanliness, location and staff are friendly

Excelente, muy agradecido al personal

A very disappointing experience from booking to check-out. Even before arriving, the payment arrangement felt unusual. I had already provided my credit card details through Booking.com to guarantee the reservation, but the hotel still insisted that I make the payment separately through a link provided by them. I found it strange and uncomfortable that the payment could not simply be handled through Booking.com, despite the reservation being made there. Unfortunately, the problems continued after check-in. The door to my first room was not working properly, so I had to go back downstairs and ask for another room. After changing rooms, I discovered that the bathtub drain was broken and the water would not drain properly. I reported it at around 8:00 a.m., but no one came to fix it until around noon — approximately four hours later. The worst part happened when I was checking out and rushing to the airport. The elevators were not working at all despite repeatedly pressing the buttons. I then tried to use the back/emergency staircase, only to find that it was locked. This was more than an inconvenience. If the elevators are unavailable, guests should at least have access to an alternative exit route. A locked staircase also raises serious concerns about emergency evacuation and guest safety. Overall, a very frustrating experience and well below what I would expect from a FOUR STAR hotel.