Hotel Figueroa, Unbound Collection by Hyatt

“Lovely hotel. Smoking fee scam.”

Beautiful hotel, nice helpful staff. The reason I am giving this property 2 stars is because I was charged a $620 smoking fee. I am not a smoker. There is apparently some sensor in the room that if something makes it go off you are automatically charged this insane fee. I have contacted the hotel and Hyatt multiple times to get this charge refunded and it has gone nowhere. I have even contacted someone by the last name of Meek who is in management at the hotel multiple times and have not received any response. I am a professional actor now but worked in hotels and hospitality for many years and charging a guest a $620 smoking fee without any communication is frankly a scam and this seems to be a pattern with Hyatt properties as I found an entire Reddit thread about these charges. I would love to stay at this hotel again as it is beautiful but I won’t again simply because of the chance of getting scammed out of $620. I stayed at the Hoxton my last night in town and loved it. It is roughly in the same area of DTLA. Stay there instead.

Bonne localisation

Parking tres chère

“wonderful staff awesome historic hotel”

this beautiful hotel is located right in downtown La. it is convient to the crypto arena and fine dining. the rooms are tastfully appointed and the bathrooms are big. the best part of the Fig is the staff. If you are a globalist Victor on the front desk has you covered. He found us a great room and was warm welcoming and super friendly. On check out Bryan was super helpful, and went over everything patiently. Bryan got us on the road quickly and left us smiling. Finally, Amy in Cafe Fig is a doll. she was super friendly and made sure our food came out perfect. ultimatly any hotel is just a big box of rooms, it is outstanding people like Amy, Bryan and Victor that bring a hotel to life. They convince me of the value of hyatt globalist status.

“Fantastico”

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