Grüner Küstenhotel

“PÉSIMO”

nada pésimo

NADA PÉSIMO

“My worst experience in a hotel in 30 years of traveling”

The security, maids and breakfast staff were very nice.

Unfortunately i had a very bad situation occur. On arrival the air conditioner was leaking water. Even though i informed the reception they never fixed it. But this was minor issue compared to what happened and how i was treated. I arrived back to my room with my friend around 3am. We left the hotel key in her sisters house who was asleep by then. My friends house keys, her passport was in my locked room. No problem right? The hotel has spare key and the sister will bring the hotel key tomorrow. Well, their master key didnt work. We waited 2 hours for the receptionist to resolve it. They wouldnt give us another room even to wait in and my friend is traveling that morning and needed her documents.. With the master key the door would open to a point and eventually i opened with force. They charged 500$ (which i found out from a local was extortionate) which i was fine to pay and did pay next morning. Although for me they should have waived 50% as their master key didnt work. My friend brought hotel key next morning and finally they said they would move me to a new room and told me to leave my bags with them. I went to santo domingo for a meeting and arrived back midnight. The night receptionist told me to pay the extra night in morning as he needed to confirm rate. My suitcase they never moved to new room and wouldnt give me. No toiletries, no clothes having travelled all day from punta cana to santo domingo and back The next morning im woken at 7am to being accused of not paying. I explained the night receptionist said and said i will pay on check out at 12 Then they claimed i never paid for door..i showed them my card transactions..as a european it showed in euros and they accused me of paying less not knowing the euro is stronger than dollar.

“Buena estadía”

La ubicación está súper, el trato de los trabajadores excelente, sin duda volvería, muchas gracias.

Excelente todo, gracias

We like everything

There was a guess with a dog and this pet was howling every night we could sleep well also the girl who prepare the breakfast she didn't have the good tools to make a wonderful breakfast, her kitchen is very tiny and very uncomfortable. Even though she was very nice and gentle.