MB
extended_group · jul 2026
The hotel was close to where we were attending an event, and close to other amenities. Used to be the Tommie Hollywood, rebranded to "Hollywood Volume." This is the 2nd time I have been here, the 1st time (before the rebrand) it was great. We were planning to use this same hotel 1 night a week for a recurring event for the next 6 weeks but have since changed our minds. Front desk people were lovely. So was the door man and valets. The king beds were comfy. Our party had 2 rooms across 2 separate reservations for a total of 5 people - we had a single drink, left for an event, and then two of us went up to the rooftop bar (lovely views, overpoured drinks) after for an event while the other 3 turned in for the night. Staffwise, the security in the lobby at night stood and chatted with us for a bit while we were sitting in the lobby waiting for everyone to clear out of the elevators to go back up to our room (see below). He was nice. Maybe he should work upstairs.
Room was dusty (light fixtures rained dust when air kicked on) and couchbed had no pillows/linen, despite having the suite for 3 people. At the lobby bar, at 3pm, we tried to order drinks. 2 of us got margaritas, & the bartender was unnecessarily rude when we asked what kind of drinks they had, & did not offer a menu. A 3rd friend asked what they had at the bar that was non-alcoholic, he pointed to a fridge across the lobby. She then said "what do you have that is mixed?" and he responded "i think you should go over there and look with your eyes." She didn't want a water or soda so she came back to the bar and I asked "do you not do virgin margaritas?" and it seemed to click for him. He apologized and comped her drink but the entire interaction was just uncomfortable. The world cup game was on so maybe he was upset we interrupted. After our event 2 of us went up to the advertised rooftop bar for 1 drink. It was about 12. we ordered (mine far too strong, my friend had a non-alcoholic drink). We found a quiet spot out on the rooftop to sit and talk/wind down. Apparently, they close up at 1. The security guy came, yelled (literally yelled, there was only a couple of us out there) that we needed to leave, & get on the elevators. He then told us we weren't allowed to take our drinks with us (we were staying there?) and refused to let us take the stairs either, even though it was only a single floor. We quickly finished (while walking), everyone was pushed (physically) into the elevator queue lobby like cattle & he slammed the doors behind us. We honestly thought there was a fight or something & he was trying to clear the floor. We ended up stuck on the elevator all the way to the ground floor, where lobby security (nice man, btw) said there was no fight, "that's just how they close up. Almost $600 for the room and treated like this. Ridiculous.