Angel Otilio
solo_traveller · Aug 2026
El trato del personal que están atentos en todo tiempo
La comida recien hecha y la flexibilidad del personal para algún cambio
Very Good
221 reviews
What guests liked
Could be better
Luxurious Suites in Tropical Gardens
The Royal Haciendas Resort & Spa, nestled on the Mayan Riviera beach, offers upscale suites amidst lush tropical gardens. Enjoy amenities like swimming pools, tennis courts, and a complimentary shuttle to Playa del Carmen.
Spa, Wellness, and Fitness
Indulge in relaxation at the spa and wellness center featuring Turkish baths, or stay active at the fitness center. Lounge on the beach with provided parasols and loungers, offering a serene escape.
Diverse Activities and Nearby Attractions
Engage in activities like diving or explore the vibrant shops, bars, and restaurants in Playa del Carmen. With ocean views from select suites and Cancun International Airport just 30 minutes away, the Royal Haciendas is your gateway to a luxurious Riviera Maya experience.
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All reservations will be subject to the payment of an environmental tax, the cost of this tax will be MX $145.24. Prices are in Mexican pesos and per night payable directly at the hotel reception at the time of check in. Please note that guests staying on a Saturday night may need to change rooms. The hotel will work to avoid this scenario, but when necessary, management will work directly with guests to speed up this process. At least one of the guests registered in each suite must be over 25 years old and will be held accountable for the rest of the suite's occupants. Your reservation charge will appear on your credit card statement under the name of RoyalRes 8887214451. Please contact the property with any questions regarding the charge for this reservation. The name on the credit card used for payment must match the name of one of the guests on the reservation. Please note that you will be asked to present the same credit card and official identification at check-in. Early departure policy: No refunds will be given for any cancelation or modification made after check-in. Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.
Some reports of noise and maintenance issues affecting comfort.
Most staff were friendly and helpful, but there were issues with specific staff behavior.
Well-located for families, though some areas presented challenges.
Rooms spacious but issues with noise and maintenance reported.
Great facilities including pools and kids' club.
Some dissatisfaction with undisclosed fees affecting perceived value.
Food variety and quality generally praised, with some service issues.
Mixed experiences, highlighted by great family-oriented features but marred by service issues.
Angel Otilio
solo_traveller · Aug 2026
El trato del personal que están atentos en todo tiempo
La comida recien hecha y la flexibilidad del personal para algún cambio
Roberto
solo_traveller · Aug 2026
“Un resort que no brinda información veraz sobre su sector de playa”
El trato del personal
Un desastre la playa y el mar contaminado por el zargazo. Quienes gerencian este resort deberían aclarar previamente esta situación en la web oficial del hotel para que los turistas tengamos información veraz
Cesar
solo_traveller · Aug 2026
Las instalaciones y el tamaño del hotel
El Sargazo
Bismark
family_with_children · Aug 2026
“Vacaciones perfectas en este All Inclusive”
Un all inclusive de alto nivel. Sus dos restaurantes para las cenas con comida de chef simplemente espectaculares, con meseros muy amables. El chef sale a cerciorarse de la calidad de sus platos. Las piscinas, áreas de juegos, playa, jardines muy bien mantenidas. Todo el personal de recepción, servicio, restaurantes son muy profesionales y atentos.
La decoración de la recepción no acompaña a la calidad de hotel, necesita modernizarse.