Sightseer48906204882
Family · Jul 2026
“Stay at hotel”
Front desk clerk Jenny was very professional, courteous, patient and efficient . Room was clean and spacious.
Good
203 reviews
What guests liked
Could be better
Luxurious Amenities: Experience convenience with complimentary wireless and wired internet access, room service, and a free airport shuttle available 24 hours.
Dining Experience: Indulge in international cuisine at Hilton Restaurant with a stylish bar/lounge or attend the daily complimentary reception.
Comfortable Accommodations: Relax in one of the 129 guestrooms featuring Select Comfort beds, MP3 docking stations, and LCD televisions for a cozy stay.
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• One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. • Construction is underway at a neighboring building and there may be noise disturbance from the construction work. • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation. • Contactless check-out is available. • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly). A deposit may be required at the property.
Multiple mentions of unpleasant odors and cleanliness issues in the reviews.
Numerous positive comments about friendly and attentive staff.
Convenient location right at the airport, praised for its accessibility.
Some guests found the rooms nice while others reported issues like broken showers.
Good amenities were mentioned, including breakfast offerings and coffee.
Mixed value perceptions due to the hotel’s price relative to issues raised.
Highly praised food quality, especially the breakfast buffet.
Overall experience reflected a mix of positive service and significant cleanliness concerns.
Sightseer48906204882
Family · Jul 2026
“Stay at hotel”
Front desk clerk Jenny was very professional, courteous, patient and efficient . Room was clean and spacious.
529mariellah
Family · Jul 2026
“Amazing bar service”
Amazing experience here. the staff was very friendly. and Salvaelor was amazing at the bar, awesome bartender
grantr939
Family · Jul 2026
“Oasis before early flight”
Super convenient hotel right inside T1. Stayed the night before an early flight and it was wonderfully relaxing. Shout out to Rodrigo for handling all our heavy suitcases (electronics not just shoes :). Highly recommend if arriving or taking off early from MEX.
armandocK1362PS
Family · Jul 2026
“Amazing Hotel for families”
This hotel is fantastic! Honestly, when I was searching for a place to stay, comfort was my top priority since it’s located right inside the airport. I was afraid it could be noisy or uncomfortable, but this hotel is FANTASTIC. Not only is the hotel super quiet, it is also convenient as there is a direct connection in floor 4 of the international parking lot so you can easily access it from your car to the hotel. The staff is friendly and professional, especially Jenny from the front desk who was amazing at checking us in and giving us all the help we needed for our stay. The hotel looks new, and the rooms are in great shape. If you’re a Hilton Honors member, you’ll get some special perks, so I highly recommend it!