Hilton Puente de la Torre de Londres

“Convenient location, nice restaurant and staff, but a disappointing room”

The breakfast and restaurant were very good overall. Same goes for the staff both in the hotel and restaurant - friendly and accommodating. The location is very convenient, it's well connected with both train and subway station nearby.

The room definitely needs to be renovated. But the main problem was the bathroom and its cleanliness. 1. When we arrived, first we noticed that some tissues in the available tissue box were just shoved in there, hence they were either somewhere else beforehand, or were overlooked from the previous guest. 2. All throughout our stay the bathroom/tub faucet was at different times dripping. It was like that when we arrived, so safe to say it was a known issue, just not enough time to fix I guess. 3. The towels were probably very old (or that's what causes it in my experience), as there were different rusty dots and stains on them. Or at least I hope so.

“Great location, staff and room”

Great location close to underground and train& bus service. Attentive staff, clean comfortable room. Good breakfast but has no variation. Nice place for evening walks after the day is done.

“Great hotel in the perfect location.”

Great location for everything we planned to do in London - exceeded our expectations. The staff were really lovely and always on hand to make our stay as enjoyable and as comfortable as possible.

The check-in process was a little bit long. The ‘air con’ wasn’t put on ready for our arrival so it took some time for our room to cool down.

“Wonderful customer service”

Received a very warm welcome and fast check in from front desk, especially Fatima our family needs and solved it very thoughtfully. Thank you!