Hacienda Encantada Resort & Residences

“Excelente viaje”

Intalaciones bonitas, limpias y la mayoria del personal muy atento.

El trato por parte del personal no es muy grato, pero el 95% del personal con un trato super atentos y amables

“Go to Playa Grande. It was far superior.”

The grounds and view are stunning. Whale watching from the infinity pools is hard to beat. Walk up to the chapel. The view and the church really special. The activity director was a lot of fun.

Our room was sad. Missing ornaments and splotch paint on the walls. Dusty throughout and dirty floors. Our patio lights didn’t work. No complementary water ever in the rooms and if you ask housekeeping, you are told to go buy it at 3x the cost. We were also told to not drink the tap water. Two star places in MX make water available. (Apparently, this water gauging at the resorts in Cabo is typical). Food was hit and miss. Good one night (risotto) and the worst rigatoni I’ve ever had the next. We did not do all inclusive as we knew we would eat off campus a lot and I’m glad we didn’t have the food package as they seemed to heavily limit the number of all inclusive diners- no walk ins. We could walk-in because we were paying full price. The pools were dark very early but so were the lights around campus - 7 or 8pm so walking was impossible in parts without your flashlight. They played the same playlist everyday. 80s music. A little too Groundhog Day. No nightlife to speak of here. Staff in general were decent but not friendly except for the ones hitting on our daughters every day. This was our second stay and definitely our last.

“The hotel is beautiful”

Great variety of restaurants and pools, with a beautiful high quality spa

Not enough sun loungers for groups to reliably sit together

“We will return”

We enjoyed the size of the villa and the pools. Daniel, our butler, was exceptional and we would request him upon our next visit

The food was not very good