Grayson Hotel in the Unbound Collection by Hyatt

“Disorganized housekeeping and front desk”

We stayed over a December weekend. The location is great, but the service is quite subpar. We had two rooms and neither room was initially freshened by housekeeping on the first night by the time we returned after dinner. Spoke with front desk directly but only one room ended up being addressed despite a second in-person stop at the front desk that night requesting the room be addressed. On our departure day, we had a late checkout and came back two hours early to find house keeping already in room with everything stripped down despite our luggage and items still in the room (they worked around them). We also asked for a humidifier one evening (on their list of available items), but it required two phone calls to get it delivered and then it had only a USB cord despite the hotel not having any USB ports in the room - so a third call was needed to get an adapter. After check out and a clean closed account, we got our credit card bill which still had a significant charge from the initial hold at check-in. For this level of hotel, they should be able to do much better.

“Amazing”

The hotel and service was great and Noel was amazing in the front gave us a ride to the airport with no hassle and helped us with our bags! will definitely be coming soon

“Almost there..”

Overall a decent stay, but not the best value and not sure that I would choose Grayson again. Pros: The people who work here are very kind, the location is incredibly convenient, and the hotel is dog friendly. Cons: The small, inefficient elevators were frustrating -- often requiring a 5-10 minute wait seemingly at all times of day. On several occasions, there would be 2-3 full elevators before we would finally get one that would fit our party of 2. We only requested housekeeping one day of our entire stay and when we returned to the hotel room at 430pm, it still had not been cleaned. Though it eventually did get serviced it was a subpar: there were not enough new towels, the coffee was not replaced, the vanity kits not replenished etc. The sound insulation is not great and the rooms are very small/ dark.

“Friendly and helpful staff”

I was going to give The Grayson four stars because of a few faults. But the staff were so wonderful I had to go for five stars. It’s a convenient midtown option and close to a subway. My beef is that I asked for a room away from the elevator and the desk put me next to the elevator. I should’ve gone down and asked for another room but I was tired from traveling. I also should’ve asked for a higher floor because I had no view. And speaking of elevators, they are so slow. It didn’t help that the hotel was packed for the holidays. The hotel is in the middle of 38th street which is nice because you don’t have the noise of the avenues. I was amazed at how quiet my room was, and it was only on the eighth floor. The room is small and might be tight for two people. But Manhattan is extremely expensive so I think it’s a good value. I also wish they had a real dresser as opposed to floppy baskets in the closet. The bathroom is nice with pleasant toiletries. The hotel and rooms are clean. The restaurant is so so. There is a rooftop bar which has a beautiful view. I went up to look but didn’t have a drink.