noap705
Family · May 2026
“Very disappointing experience at Grande Centre Point Terminal 21”
Very disappointing experience at Grande Centre Point Terminal 21. This was honestly one of the worst hotel breakfast experiences we have ever had. We found lychee that appeared moldy, the watermelon had a disgusting texture, and the pineapple constantly tasted and felt frozen. Every egg dish we ordered arrived poorly made scrambled eggs, fried eggs, and even an omelet with cheese where the cheese was not melted at all. Almost every morning we left breakfast feeling uncomfortable afterward. The pastries were terrible, basic things like plain unsweetened yogurt required special requests, and overall the food quality felt extremely low for a hotel at this price level. What shocked us even more was management’s response. We explained politely that because of the poor food quality, we no longer even wanted to eat breakfast there and would rather buy food outside instead, so we asked for some kind of compensation. Instead of showing any real care, we received a cold and dismissive response saying breakfast is “part of the package” and therefore nothing could be done, other than offering us unsweetened yogurt. In other hotels, even small issues are handled with professionalism and hospitality. Here, despite photos and repeated complaints, the only thing they offered was basically “you can request sugar-free yogurt.” Even complimentary mineral water is handled cheaply, only provided on the first day. Usually we buy our own water at Big C, but if you happen to run out in the room, expect to pay for it. For a hotel at this price level, the overall value for money feels very disappointing. The kids’ play area was also extremely disappointing: tiny, poorly maintained, with a non working air hockey table and very limited activities. What makes this especially frustrating is that even at their Pattaya branch we experienced much better service than this. The location is okay, but the food quality, customer service, and overall attitude toward guests completely ruined the experience for us. Absolutely would not recommend staying here. After this experience, we personally do not see ourselves staying at another Grande Centre Point property again. This level of dismissive customer service is simply unacceptable to us. Unfortunately, we are still staying here and simply counting the days until this disappointing experience is finally over.