Grand Chapultepec Residencial

Todo me encantó sin duda regresaré

No hay nada que no me aya gustado

La ubicación, la limpieza y el personal muy amable

“Meh”

Not as nice as the photos. Like the equivalent of a 3 star hotel - a little dirty, things are a little broken.

“Horrible”

You will see every day, 24 hours, that there is security at the reception.

Tragic. One of the worst stays we have ever booked. We booked 2 Superior and 1 Standard. He gave us all 3 rooms as Standard. We were explaining to the Manager that he had made a mistake changing our room and he kept telling us “tomorrow” (we spent all the days in the Standard). He was making fun of us to our faces. And on the first day when we showed him that he had a superior to put us in, he got angry and was laughing. It was the worst behavior I have ever seen in my life. We stayed 5 days and they NEVER came to clean! We asked for them to clean and they were telling us Monday, and now I am writing this comment on the fifth day after we left and they still will come — THEY NEVER CAME. The rooms are very narrow compared to the photos. From the glass, only the small one barely opens. (If you have claustrophobia I do not recommend it). Also, it does not have good soundproofing. Other than that, in terms of security it is very good. From this stay I am very disappointed!