Hotel Primera Casa

The night receptionist was a wonderful lady, I had an early arrival, she offered me a safe place to crash. The early receptionist was so unfriendly, I paid 1000 baht for an early check in not an issue. The room I was offered, was in the new building with tiny corridors and steps with mattresses on the wayside. Lift from one floor to the other old building. Very confusing, a fellow quest had to show me the way. I requested a room change as I was becoming anxious. Eventually got a room in the old building. I was harassed by the breakfast waitress, as soon as I served my breakfast, she accosted me at the middle of the floor for payment, I told her to let me place my food on the table as the money was in my waist bag. I started eating as the food was getting cold, she kept on harassing me for money, pacing up and down staring at me as if I was going to do a runner because of 199 baht i recorded everything.

“Very good stay”

With three-day in Bangkok, the First Hotel was one of our good places. The hotel is located in the heart of shopping and eating areas. Room are very clean and the AC is super cool which is amazing for us. The breakfast is very good and the staff service is very friendly and supportive. We are sure to come back. By the way, thank you

“It was ok”

Stayed for a week during year-end holiday. Place is okay, near to lot of shopping centre and street foods are just one-step away. Hotel was average, room is big enough for luggage and stuffs, air conditioning works as intended. Bathroom is way too small, and hot water isn't working the whole stay, forcing me to take the cold shower entirely. Room was clean enough, the bathroom was just ok but they could do better. Cold storage available in our room, bur not water heater. Only 2 power sockets available in our room, which are dull and we have to hang our wall plug during charge. WiFi connection was good, but needs password to connect, which given only 2 passwords each room (but you could request for more passwords to receptionist). There are maximum 2 pax capacity for each room despite its big room size, and will be charged THB 1000 for extra person, each night, which we forced to pay since we're staying with 3 person a night, and no available room left. In conclusion, First House Hotel strategically located in 'heart of' Pratunam, a decent hotel for short-term stay to get easy access to most tourist picks. Personally i will not recommend this place for long-term staying.

“Bad customer service by front desk staff”

Front desk receptionist not attentive, not friendly and no customer service. 24/11 9.45pm, i have approached the front desk reception counter and informed them that i have misplaced one of my room keycard. Perhaps i might have left it at the breakfast room in the morning. To my surprise without asking for my room number the front desk staff told me that there is a charge of 300baht. I then asked them whether anyone have found it and return the keycard to the front desk. Rudely with a bad body language the front desk staff ignored me and kept on mentioning about the charges. The staff even asked me to check myself at the breakfast room tomorrow. I then asked for a manager. The front desk staff rudely said ‘ the manger went out.’ She even encouraged me to make a complaint when i told her that i will make a complaint about her rude behaviour. She then sit down at the counter and ignored me. Before i left the front desk counter i have mentioned that they have given me an impression that i dont have the money to pay for the charges. In fact i have placed a deposit of 2000baht upon arrival. Bad experience ever. Poor customer service.