Etéreo, Auberge Collection

“Simply the BEST”

Truly one of the best experiences I have ever had - everything from the spa location and property itself (stunning) to the food, and activities on the property, but without a doubt the best part of this resort is the staff - 12/10 for the high level of detail and attention to service, and every opportunity to go above and beyond. Some of the best service I have ever experienced, and would highly recommend to anyone considering this property.

“Luxury Should Include Accessibility”

I called to reserve an accessible room for my son, who uses a wheelchair, and was informed by the reservation agent that the property does not have any accessible rooms. She was very apologetic and explained that, unfortunately, the property is not wheelchair accessible. I was shocked to learn that a newly developed luxury property would not offer accommodations for guests with disabilities. It is incredibly disappointing that accessibility was not prioritized. At a minimum, I believe the property's website should clearly state that it does not offer wheelchair-accessible accommodations so that families like ours do not waste time researching or attempting to book a stay. Because of this, we will not be considering Auberge properties in the future. We've had excellent experiences staying at the St. Regis Kanai, Belmond Maroma, and Rosewood Mayakoba, all of which offer accessible suites. We were excited to try this new property because its beach came highly recommended, but unfortunately, the lack of accessibility makes that impossible for our family.

“Beautiful Resort; poor value proposition”

Overall, the facilities are beautiful and the service is outstanding. Our suite had a constant leak that was never fixed during our five night stay. We got locked out of our room as the bracelets failed. This required a 20 minute process to address and regain access. Our biggest issue is the value proposition. We paid around $1000 per night for our suite, which was well-designed and nicely furnished. I never mind paying high prices if what is offered is worth it. However, the US$100+ breakfasts, $200+ poolside lunches, $100 rounds of drinks, and $400 dinners were just way overpriced for what was delivered. Be prepared to spend $800-$1000 per day for food and drinks that are good, but far from exceptional.

“4 Day Wedding Buyout”

Fabulous experience with super friendly and attentive staff! Rooms, restaurants, pools, were very well maintained and staffed well! We will return!