Doubletree by Hilton Istanbul Moda

“The worst hotel I have every stayed at”

Had probably one of the worst experiences I have ever had at a hotel. Firstly my belongings got stolen and the way the hotel tried to manage the situation was to brush it off, secondly the service I received from the substandard room service and restaurant was appalling every time I ordered something there was something missing or forgotten and then the final straw was this morning during my checkout where the gentleman at the desk didn’t know what he was doing and couldn’t return back my deposit so I left having paid almost double for my room in the end still waiting for the deposit that was meant to be returned. I highly suggest you consider another hotel if you are considering this one on your next trip.

“Unacceptable Disturbance and Poor Handling by a Five-Star Hotel”

We had a reservation between March 26-30. When we checked in relatively late on March 26, we were given room 306 which turned out to be a connecting room with 307. The first night was good. The second and third night (Friday March 27 and Saturday March 28) they apparently rented it out to one-night guests. Saturday at 11pm we went down to the reception and complained about the disturbing noise from the room next door. We were told that room 307 would continue to have one-night guests and they gave us a new room. Packing is not something you want in the middle of the night but when the choice is between listening to people making noise, packing was more appealing and we moved to room 604. Sat in the new room (604) the night between Saturday and Sunday with a tension headache and interrupted sleep. One of us also has difficulty falling asleep normally. One wonders about the hotel's way of handling the incident and renting out rooms in general. How can they rent out a room next to another room that has a longer reservation for that type of activity (because the reception was clear that they knew what was going on at the same time as it is marked that the hotel is popular with solo travelers on the hotels.com app)? They also write this on their website, which in my opinion goes against the way they rent out the rooms: ”Family Experience We offer bespoke family experiences and amenities to ensure both parents and children have the most memorable and enjoyable stay possible. For any specific requirements do not hesitate to contact us and we will be more than happy to help customise your stay.” If it is okay according to the hotel policy to have one night bookings, which in my opinion is not acceptable in a five star hotel, then they should have it in a part of the hotel that is not rented out to long stay guests. No compensation or apology from their side either, only changing rooms in the middle of the night was the solution to the problem. We often come and stay at this hotel both individually and as a family and this is not something we want to experience again so in the future we will not book this hotel in our future stays in Istanbul.

“Great”

I like hotel and staff and location is perfect this hotel is located the heart of istanbul food is amazing everything is great love it thank you. for your assistan receptionist Kerem Muhammad Alina Mahmud thanks for excellantce

“Extremely clean smells amazing very accommodating and friendly staff”

After booking a room with a Jacuzzi that we wasn’t able to use as to a fault we decided to change rooms and even downgrade however the staff atreception were extremely accommodating and upgraded us to a beautiful sweet room. We are very happy with the service. the food is very nice. The staff extremely friendly and accommodating. I would definitely come back here. The rooms are extremely clean. They smell amazing and the toiletries are very nice.