Dorsett Shepherds Bush London

Location,price

Not a 4 star breakfast; no butter!

The property was close to central and easy to use the bus and underground.

During my check-in, I found the welcome and greeting quite disappointing. The host did not provide a proper introduction or explain important information, such as the breakfast hours or which hotel facilities were available for me to use. Unfortunately, I also noticed that the pillow had an unpleasant smell, the bed had not been made to a professional standard, and the shower water pressure was extremely low, which made the overall experience less comfortable.

“Terrible”

The staff were very rude when we brought up the broken air con which they were already aware of. It was uncomfortable beyond human standards.

See above

“Has gone downhill”

The bed was very comfortable although on the slighter smaller side given it's in Central London it's acceptable. I slept very well in the bed. I was able to get complimentary check out for 11.30, which was useful. I was also able to have my luggage kept safely at the hotel reception locker. Location was central, loads of food options, walking distance to main tube lines and Westfield shopping centre.

The hotel is meant to be a four star hotel, I understand that there due to being friendly environment reducing bottles however, the water is only available at reception, they should put water stand on every floor, to support this new scheme. The bathroom didn't have anything other than shower gell and body lotion, no amenities at all. The power sockets are not upto date, so if you don't have your plug you won't be able to charge your phone or laptops, so this is nuance. The lighting in the room was terrible, so low and dim. If you want to do your hair best to go to the bathroom. The staff are not as welcoming as they used to be, the following day slightly better. Only the female receptionist was polite but most of the men at the reception were unpolite and didn't seem organised. You do get charged £50, this will be taken out of your debit card, but kept as holding if you use a Visa. They don't tell you this, so best to use visa card. I did get my £50 within hour after check out.