Alessandro
family_with_children · Aug 2026
“È stato un soggiorno indimenticabile”
Tutto bellissimo curato nel minimo dettaglio
Nulla da segnalare
Excellent
356 reviews
What guests liked
Could be better
Luxurious Accommodations
Experience luxury at its finest with air-conditioned rooms equipped with modern amenities such as a coffee machine, minibar, and flat-screen TV. Selected rooms even come with a kitchen for added convenience. Rest comfortably on the plush bed with premium bed linen provided.
Dining Excellence
Indulge your taste buds at our on-site restaurant offering a delectable array of American, Caribbean, and Greek cuisine. Special dietary needs are catered to with vegetarian, vegan, and gluten-free options available upon request. Enjoy a culinary journey without leaving the comfort of the resort.
Exciting Leisure Activities
Unwind by the outdoor swimming pool, stay active at the fitness centre, or explore the area on the complimentary bikes provided. For families, there's a children's playground and kids' club. With cycling and car hire options nearby, adventure awaits just outside our doors.
Book your stay at Conrad Tulum Riviera Maya for an unforgettable luxury experience amidst the beauty of Tulum.
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Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.
There were issues with housekeeping entering the room despite a 'no service' sign being displayed, indicating a lack of respect for guest privacy.
Service was unprofessional, with poor communication, incorrect orders, and unfulfilled requests despite advance notice.
The property is beautifully located, enhancing the overall experience despite service issues.
Room quality was decent, with concerns mostly related to service rather than the accommodations themselves.
The property has good amenities, although chairs and cabanas were not available as expected, affecting the overall enjoyment.
Given the luxury brand expectation, the experience felt below par, impacting perceived value.
Food quality was affected by service errors, including incorrect orders and inadequate communication.
The resort has potential, but significant improvements in service and communication are needed for a true luxury experience.
Alessandro
family_with_children · Aug 2026
“È stato un soggiorno indimenticabile”
Tutto bellissimo curato nel minimo dettaglio
Nulla da segnalare
Oliver
family_with_children · Aug 2026
“Perfecta parada en Tulum.”
Estuve con mi familia en agosto 2026. En general es hotel es fantástico, como por otra parte no puede ser de otra manera, teniendo en cuenta que es un hotel 5 estrellas muy caro. El servicio es excelente, personal muy amable y atento. Desayuno completo sino.
Gabriel
couple · Aug 2026
L’hôtel est beau, le personnel plutôt sympa, mais les responsables se comportent très mal, aucune empathie envers les clients Déçu
Maureen
family_with_children · Aug 2026
“★★★★★ Un séjour exceptionnel”
Nous avons passé un excellent séjour au Conrad Tulum et avons été particulièrement impressionnés par la qualité du service et l’attention portée aux détails. Le personnel est extrêmement professionnel, disponible et chaleureux, avec un véritable souci de satisfaire les clients. Les infrastructures sont magnifiques : l’hôtel est très bien conçu, parfaitement entretenu et offre de nombreux espaces pour se détendre. Les piscines sont superbes et l’ensemble dégage une vraie sensation de calme et de raffinement. La chambre était exceptionnelle, spacieuse, élégante, très confortable et parfaitement équipée. La literie est excellente et la qualité des prestations est clairement au rendez-vous. Nous avons également apprécié l’atmosphère de l’hôtel, à la fois luxueuse et très reposante, ainsi que la qualité globale de l’expérience. Deux petits bémols néanmoins : la situation est assez isolée, ce qui peut être un inconvénient si l’on souhaite sortir régulièrement de l’hôtel et découvrir les environs. Par ailleurs, la restauration est assez chère au regard de la qualité proposée. Les restaurants sont agréables, mais nous avons trouvé que la cuisine n’était pas toujours à la hauteur du standing et des tarifs pratiqués. Malgré ces deux points, nous recommandons vivement le Conrad Tulum. Une très belle adresse pour profiter d’un séjour haut de gamme dans un cadre exceptionnel.