Kastanienhöfe Innenstadt Tampa

We had very poor communication leading up to our stay, and then two hours before check-in, they called to cancel due to overbooking. We are still waiting on a refund.

Staying here was not the best place. The communication of the staff was truly horrendous. If we had any small questions they wouldn’t answer or any big issues they didn’t answer. They also did not answer the phone. It was mostly through text message— and even then they would text us a response for 2-3 minutes then go silent for hours even days. Make sure to document every thing about the property. Staff was rude with simple questions. Property was cleaned all the way through even though they asked for a cleaning fee. There were a few wet towels that they expected us to use — gross. We found insects. The only highlight for me was having warm water in the bathrooms, a working toilet, a working microwave, and a washing machine that ran.

“READ ALL REVIEWS !!! ”

This is the dirtiest place I have ever stayed in. Smelled like weed. Rips on coach. Stains all over walls. They don’t even provide soap communication was awful. Had to jump through hoops to pay the cleaning fee. Took 40 minutes to get the code. All done through text email and online payments. Went for the Tampa Bucs playoff game. The building itself is not bad. So much potential. I was so excited for this trip and booked without reading reviews. My fault as I usually do. READ THE REVIEWS PLEASE !!!

“Hidden gem”

What a pleasant surprise! Super spacious and well renovated and super clean!!