HEIDI_8
solo_traveller · Aug 2026
“The staff will hate you”
The rooftop itself is lovely. The breakfast was good.
The staff are absolutely woeful. No help with bags, no explanation of anything. Just completely put out by our existence. We rang from our room to have an iron and we were told to come down the 4 floors and collect it ourselves. When we approached the reception to collect it, all of the staff were too occupied to help us as they were helping a very good looking party of women with their bags to their rooms. We approached the bar on our first evening and the barmaid was just short of decapitating us. She snapped at us that it's table service and there were many drinks orders ahead of us. When we took a seat the staff were incapable of taking more than one drink order at a time. They were forward and back forward and back and it was a lengthy long wait for every drink. The reception staff were even slower at doing whatever on earth it takes so long to do at reception. There were 6 people ahead of us in the checkout queue and we were one hour and 20 minutes waiting!!!! She asked if it was a normal coke, a diet coke or a coke zero we drank from the mini bar! And was very stressed when we couldn't remember?!?!?! As stated, breakfast was fine but the lady at the omelette making station was absolutely horrified when we asked could she make us an omelette. The beds were 2 single beds pushed together that caused at least one of us to fall through it every night. The shampoo in the shower was pointless. The room was small. This was a very expensive hotel with absolutely nothing to offer it's guests by way of service or facilities. Besides a nice rooftop and a good view.