California Hotel and Casino

Handicap rooms are the farthest walk from elevators. Rooms were very noisy with loud music till midnight every night. Bathrooms are tiny. If you’re taller than 5’9” and/or weigh more than 165 lbs., the shower stall will be small for you. Very disappointed with our rooms as I called to let them know we are 84 years old and walk with walkers. Food in Market Place was good.

Another great stay. Best best accessibility to Fremont Street. California has great gambling. Only comment would be to improve noisy air conditioner in room.

Prices here much better than on the strip. All restaurants here were good. Room was clean. I would recommend this hotel to anyone. The casino had the press your luck slots, which is my favorite game to play.

I’ve stayed at this hotel a few times mainly because it’s super convenient — it’s literally just one street away from Fremont, and you can see the strip from the front entrance. The rooms are clean, the hotel overall is very tidy, and housekeeping does a great job. That said, the front desk experience really needs improvement. Every time I check in, it feels like I’m getting interrogated instead of welcomed. When you’re paying to stay somewhere, you shouldn’t feel nervous or like you’re bothering someone by asking a simple question. I don’t expect special treatment, but a friendlier attitude would go a long way. For example, they’ll say things like “If you want to check in early it’s this much” or “just wait five more minutes,” but it’s all in the tone — it comes off as attitude instead of professional courtesy. A smile and a polite explanation would make all the difference. Overall, great location and clean rooms, but the customer service at the front desk could definitely use some warmth and better communication.