BlueBay Grand Esmeralda-All Inclusive

The pool and the Gym

El olor fuerte a humedad y guardado . El ascensor estuvo fuera de servicio durante toda la estancia y fuimos ubicados en un cuarto piso . El sauna estuvo fuera de servicio .

La comida estuvo muy excelente y deliciosa, el servicio amable, las piscinas muy cómodas y es un buen lugar para divertirse y disfrutar hasta para más noches.

Que no hubiera como un tipo disco o bar en la.playa qué sea 24/7 se que esta el black and withe pero seria bueno en la playa

“Calidad humana”

La amabilidad de todo el personal pero en especial el conserje Cristian

El engaño con las playas vendieron un paquete con playas y fuera de eso cobran un impuesto para su uso, siendo imposible utilizarlas por las toneladas de sargazo descompuesto y más en las playas del hotel, porque las de enseguida estaban al menos limpias aunque no se podían utilizar

“Great stay!”

We recently stayed at this hotel in Mexico and overall had a great experience. The grounds are extremely tidy, beautifully maintained, and full of wildlife, which made walking around the resort really lovely. The rooms were clean, modern, and comfortable, and the pool area was just as impressive — spotless, plenty of loungers, and never felt overcrowded. The entertainment team were fantastic, especially with the kids. Fun, friendly, and always creating a good atmosphere. There was a lot of sargassum seaweed on the beach, and at times the smell was quite strong, almost like sewage. This isn’t the hotel’s fault at all — it’s a well‑known issue across Mexico that has worsened over the years. The hotel did have nets out and were clearly trying to manage it as best they could. The resort is huge, so be prepared for a bit of walking. It can be a long walk from the rooms to the breakfast buffet and Restaurants, although the hotel does offer a buggy service every 15 minutes. They can fill up quickly, so investing in a few more would make a big difference. The Black & White Bar offers evening entertainment, but it’s uncomfortably hot inside with no air‑conditioning. One of the breakfast buffet restaurants was the same. Thankfully, all the other restaurants had proper aircon, so dining was comfortable. Food overall was great, though we expected a wider variety of fruit. We had no issues booking restaurants, and every member of staff we met was friendly, welcoming, and accommodating. There is a gorgeous coffee shop onsite which I would definitely recommend visiting. We enjoyed both the pools, one is more chill, however they closed the bar at 3. Despite a few areas that could be improved, we really enjoyed our stay. I’d rate this hotel 4 out of 5 stars — not quite a 5‑star experience yet, but with a few tweaks it could be amazing.