Resort826691
Family · Jun 2026
“Great Stay Until Our Belongings Disappeared”
Our stay at Oceanside Inn (Best Western) started very well. Robert at the front desk gave us a warm welcome and kindly waived the early check-in fee. Everything went smoothly until after we checked out. A few hours later, I realized we had accidentally left three jackets hanging in the closet. I called immediately. Todd was very helpful, checked the room himself (there had been no guests after us), and suggested I call the next morning in case housekeeping had set them aside. The next day, Beth told me housekeeping hadn’t found anything. I asked her to check again because I was certain the jackets were there, but I never received a follow-up. Later, I spoke with the manager, Carolina, who simply repeated that nothing had been found. I asked if they could review the security cameras, as three jackets don’t just disappear. Instead of showing concern, she laughed and said there was nothing they could do and that it was my responsibility. Two of the missing jackets were matching Brazil National Team jackets that my husband gave our son as a birthday gift. They were very special to us. I also filed a report with iLeftMyStuff.com but received no response. What disappointed me most wasn’t just losing the jackets—it was the complete lack of empathy, accountability, and effort to investigate. Because of how this was handled, I give this experience zero stars and would not recommend this hotel to anyone. Guests should be able to trust that lost belongings will be handled honestly and professionally.