Best Western Plus Miami-Doral/Centro Commerciale Dolphin

This was one of the most frustrating hotel stays I’ve ever had. When I arrived, the front desk clerk told me he couldn’t find my reservation, even though I had already paid in advance. I had to show him the confirmation myself, only to find out he had already given my room to someone else. He finally gave me another room — but it didn’t have any hot water. I had my one-year-old with me, which made the situation even worse. It’s hard enough traveling with a baby, but not being able to bathe or get warm water was completely unacceptable. The clerk apologized and promised a discount for the trouble, but when I checked out, I was still billed the full amount. Between the confusion, lack of professionalism, and broken promises, this experience was beyond disappointing. I definitely won’t be staying here again.

Staff is nice, but property feels quite old, there was mold in the bathtub, carperts are stained and looks dirty.

Reasonable price, basic breakfast, basic gym equipment, close to malls and dining areas.

Water backed up in showers switched my room same issues had to go shower at gym property didn’t care to fix issue