Very Good
485 reviews
Arena Gorda – Macao, Sección Baigüa - Higüey Província La Altagracia, 32000 Punta Cana
What guests liked
Could be better
Water-Park, Restaurant, and Outdoor Pool
Bahia Principe Grand Turquesa - All Inclusive offers a fun-filled stay with its exciting water-park, delicious restaurant, and refreshing outdoor pool.
Fully Fitted Suites with Luxurious Amenities
Indulge in comfort with air conditioning, a balcony, and a terrace in the fully fitted suites. Enjoy additional amenities such as a hot tub, cable TV, safe, and minibar for a relaxing stay.
Abundance of Activities and Facilities
From a tennis court and fitness center to a games room, the hotel offers a variety of facilities. Guests can also enjoy activities like cycling, diving, and windsurfing. Free parking and WiFi add to the convenience.
Escape to Bahia Principe Grand Turquesa - All Inclusive for a memorable and enjoyable vacation experience.
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Your reservation charge will appear on your credit card statement under the name of: VIAJES GRUPO TURISTICO INTERNACIONAL S.A. Charge will be processed from Palma de Mallorca, Spain. Payment at the property is not accepted. The payment of the reservation must be made through a payment link, within 24 hours of the message being received. All reservations are paid in US dollars. Unpaid reservations will be canceled prior to arrival. In case you require an invoice, it will be provided by a VIAJES GRUPO TURISTICO INTERNACIONAL S.A., local invoices are not available.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.
Multiple reviews report dirty rooms and housekeeping failures (habitación sucia, no hacían bien la limpieza) and sightings of cockroaches; cleanliness is below expectations.
Mixed reports: some guests call staff 'amazing' and praise recreation staff, while others report front-desk sales pressure, ignored children and understaffing; overall guest-facing staff (especially activity/recreation teams) are frequently praised.
Guests note convenience ('Todo cerca') and easy access to hotel facilities; proximity is a strong positive despite beach maintenance/sargassum issues.
Multiple room problems reported: wrong/rollaway beds, broken fridge/shower/air conditioning, balcony lock issues and infestations (cucarachas); room quality needs improvement.
Pools and on-site activities are repeatedly praised (large pools, kid-friendly night activities, good amenities and facilities to navigate the resort), though there are complaints about limited sunbeds/shade and an unsupervised beach.
Several guests describe the hotel as 'extremely overpriced' compared to past stays and feel the experience did not match the cost.
Frequent complaints about repetitive snacks/breakfast, inconsistent restaurant offerings, slow replenishment and some items not fresh; coffee machines and some beach restaurants were reported problematic.
Experiences vary widely: many guests enjoy pools, activities and proximity and report a very positive stay; others had serious issues with rooms, food and service. For guests prioritizing amenities and family activities the overall experience can be excellent.
Juan Carlos
family_with_children · Aug 2026
“Realmente es muy buen hotel familiar”
Es un súper hotel, hermoso, completo y súper grande.
No me gustó que no sirvieran langostinos en ningún momento. El último día, me encontré una súper cucaracha en el baño.
Karla
extended_group · Aug 2026
“Ne correspond pas à un 5 étoiles”
Les shuttles pour aller à la plage
L’hôtel Ambar, classé 5 étoiles, offre les vraies commodités d’un 5 étoiles et classe tous les autres hotels en 5, ce qui est loin de la réalité et ne mérite pas cette distinction. Les lits étaient inconfortables, la douche cassée et les voisins bruyants et irrespectueux dans les couloirs. Le personnel était extrêmement désagréable et les prix dans le village étaient excessivement élevés en raison de notre statut de touristes. L’alcool était de mauvaise qualité, sans aucun jus traditionnel, tout était artificiel. En bref, le rapport qualité-prix était déplorable. Lorsque nous avons demandé un surmatelas en raison de l’inconfort des lits, nous avons été malmenés par le personnel. Nous ne nous sommes pas sentis accueillis et je ne reviendrai pas dans ce complexe trompeur.
Richard Antonio
family_with_children · Aug 2026
“Verschrikkelijk nooit meer”
Kamer was niet schoon en een van ons mobiel was gesloten van de kamer. Mijn kinderen hadden geen leuke vakantie hier. De airco deed het niet in geen enkele kamer. En nog erger ons kleine kind heeft salmonella gekregen tijdens ons verblijf bij deze hotel. Echt verschrikkelijk niet aan te raden.
Joke
solo_traveller · Aug 2026
El resort es muy grande, el trencito para ir de un sitio al otro. Bien ambiente entre los huéspedes del hotel. La animación en la playa. También nos gustó mucho el desayuno...La mayoría del personal era amable y cortés. Sobre todo los chóferes de los trencitos y el personal del restaurante. Me gustaría volver.
No me gustó tanto la comida del almuerzo y de la cena. No era mala pero no me llamó la atención.