Azulik - Adults Only

“Disappointing and overrated! It was a massive let down.”

Disappointing and overrated. No cameras were allowed, there was no Wi-Fi in the rooms, and there were no proper showers, only a small sitting bathtub. The rooms were also very dark. The staff wasn't particularly friendly, and I had to wait a long time to check in. The hotel is very Instagrammable, but that's about it. Some of the pathway lights leading to my cabin didn't work, so it was completely dark at night. I visited in August, and while I understand it was low season, around half of the hotel was closed. The continental breakfast was another letdown. There were only two options available, with just one member of staff serving everyone, making the service extremely slow. The rooftop bar is beautiful, but it's incredibly overpriced. A bottle of sparkling water was around $13, and a margarita was over $20. On top of that, they ask for tips at every opportunity.

Disappointing and overrated. No cameras were allowed, there was no Wi-Fi in the rooms, and there were no proper showers, only a small sitting bathtub. The rooms were also very dark. The staff wasn't particularly friendly, and I had to wait a long time to check in. The hotel is very Instagrammable, but that's about it. Some of the pathway lights leading to my cabin didn't work, so it was completely dark at night. I visited in August, and while I understand it was low season, around half of the hotel was closed. The continental breakfast was another letdown. There were only two options available, with just one member of staff serving everyone, making the service extremely slow. The rooftop bar is beautiful, but it's incredibly overpriced. A bottle of sparkling water was around $13, and a margarita was over $20. On top of that, they ask for tips at every opportunity.

“Unique and Beautiful”

I really love this place. Read about it before booking here because it’s not for everyone. It’s pared down and lacks certain amenities for a reason, but it’s relaxing, the food is amazing and the spa is on point.

“I expected more”

While we thoroughly enjoyed the incredible rooftop, our overall stay fell short of expectations. The air conditioning in our room was ineffective, leaving it quite warm, and the dining menu was very limited. Additionally, we found the service from the concierge, Paola, to be overly aggressive. She aggressively pushed car rentals and transportation from the moment we arrived. It eventually reached a point where we felt uncomfortable even asking questions, as every interaction turned into a relentless sales pitch

“Poor Customer Service”

AZULIK is undeniably a stunning property with breathtaking surroundings, unique architecture, and an outstanding spa. Unfortunately, the exceptional setting is overshadowed by some of the worst customer service we have experienced. During a severe storm and rain poured through our palm-thatched roof, flooding our room. Because we were never warned this could happen, our electronics were left exposed, damaging our GoPro SD card and permanently destroying irreplaceable vacation memories. We reported the incident immediately, yet over the following days we were repeatedly redirected, told managers were unavailable, ignored at the Front Desk, and received no meaningful response despite contacting management directly. No one accepted responsibility or followed up. We understand that unexpected incidents occur. What is unacceptable is the complete lack of communication, accountability, and concern shown by hotel management. At over $600 USD per night, guests deserve far better. We have requested reimbursement for the damaged equipment and compensation for the way this matter was handled, but our concerns remain unresolved. While AZULIK is visually spectacular, beautiful architecture cannot compensate for poor hospitality. Based on our experience, we cannot recommend this hotel. There are many luxury resorts in the Riviera Maya that value their guests and provide the level of service expected at this price point. Future travelers would be well advised to spend the money elsewhere.