Avalon Hotel Beverly Hills, membro di Design Hotels

“Great Hotel in a Wonderful Neighborhood Location”

We have stayed here many times over the last 6 years, great spot to land in LA, walkable to local restaurants and shops in Beverly Hills. The staff is great. We enjoy staying here.

I think the parking is too high, a lot of hotels have switched over to pay parking and they continue to raise those rates, it's unfortunate.

“They ruined our anniversary night”

I rarely leave negative reviews, but this was one of the most disappointing hotel experiences I have ever had. I booked Avalon based on the photos and description online. For nearly $500 per night, I expected the beautiful boutique hotel that was advertised. Instead, after check-in, we were taken to a completely separate building across the street that looked nothing like the property shown in the photos. It felt more like an old apartment building converted into a motel. The room contained little more than a bed, a nightstand, and a TV. It was completely different from what had been advertised. We immediately returned to the front desk and refused to stay. We left and booked another hotel that same night. When I requested a refund, I was denied. As a result, we lost $500 for a room we never even stayed in. Afterward, I found numerous guest complaints describing experiences similar to ours. What surprised me even more was seeing negative reviews followed by dozens of perfect 10/10 ratings, which raises serious questions. This experience felt misleading from start to finish. Guests should receive the hotel they were shown and paid for, not a completely different building across the street. What is especially disappointing is that these complaints are clearly not new, yet nothing seems to change. The hotel appears fully aware of these recurring issues but makes no meaningful effort to resolve them or accommodate affected guests.

“Great facility! Amazing staff!”

Amazing staff!

N/A

“Staff was amazing!”

Such a great hotel! Very fun!