Ana y Jose Hotel & Beach Club Tulum

“AMAZING!! MAR OUR CONCIERGE THE BEST”

Our stay was absolutely wonderful, and a huge part of that was thanks to Mar, our concierge. From the moment we arrived, she was incredibly kind, warm, and attentive. She was always available to help with anything we needed and made us feel genuinely cared for throughout our stay. What impressed us the most was her dedication. Even on a day when she wasn't working, we were leaving early for a tour, and she personally came to the hotel just to make sure we had our towels before we left. That level of care and commitment is something you rarely see... No matter what we needed—recommendations, assistance, or simply answering our questions—Mar was always there with a smile and a great attitude. She truly went above and beyond to make our vacation special We only wish there were more hospitality professionals like Mar <3 . Her professionalism, genuine kindness, and outstanding guest service made all the difference. She is a true asset to the hotel, and we can't thank her enough for making our trip so memorable, we hope to back soon!!!

“Hotel intimista muito bonito e confortável, e com funcionários muito atenciosos.”

O hotel é muito intimista. Tem uma praia em frente ao hotel. Nosso quarto tinha uma área externa que dava diretamente na praia, além de ter piscina. Excelente para casais.

Não gostei muito do fato de não ter opção de buffet no café da manhã, embora o café da manhã a la carte fosse muito bom.

“Many inconsistencies”

This boutique hotel is situated approx. 6km away from Tulum town - by the beach with pearly white sand. Beautiful! Our rooms were nice, spacious, clean and had what was needed for a beach vacation☀️ The maid came twice a day - fresh towels, cleaning, refreshed the mini bar or bedding down service. The hotel has a small gym which has the basics for a nice workout. Loved that the hotel manager took time to small talk and check-in with the guests at breakfast. Highly appreciated. Generally super nice, tentative and service minded staff. The restaurant staff were too focused on generating extra tips through the all inclusive scheme. Everything that is placed on the table drives tips (nothing is complimentary). So be mindful. We were there during off-season (end June/beginning July) so it was not crowded, which was super nice, but maybe also the cause of some major inconsistencies from the time of booking to time of stay? E.g. no more morning yoga, the actual coverage of our “Unique Full Experience package” (what was/was not included. ), downgrade of the content of the food menu and finally the normal chef apparently being on vacation the first couple of days (and a less qualified interim to fill in). It got to the point that we felt we were not getting what we paid for. Finally and importantly we were so lucky to witness a Loggerhead turtle dig a nest on the beach and lay it’s eggs one night. An amazing and up personal experience.

“Loved my stay”

Amazing atmosphere and service! Wiliam is very nice and friendly!