REMY
family_with_children · Aug 2026
“UNDERSTAFFED, NO FOOD AFTER 10PM”
I stay at this hotel every time I come to Barcelona, and unfortunately, each visit seems to be worse than the previous one. The level of service has declined considerably. After 10 PM, there is practically no food available, which is difficult to understand for a hotel of this standard. Even more concerning, I found bottles of water in the room refrigerator that had already been opened. The staffing situation is also unacceptable. One person at the bar was expected to handle bar guests, restaurant customers, and room service at the same time. Obviously, one employee cannot provide proper service while being responsible for everything. I have been a returning guest because I used to enjoy staying here, which makes the continued decline particularly disappointing. Unfortunately, what was once a hotel I could reliably return to in Barcelona is becoming harder and harder to recommend. Management seriously needs to address the service, staffing, and overall attention to detail before the hotel’s reputation deteriorates even further.