XO Hotel Interior

“Nonostante non fosse tutto ottimale ci siamo trovati bene in questa struttura. Era comoda ed il personale gentile e disp”

La posizione era molto comoda al tram per andare in centro. Il bagno era ampio e moderno. Aria condizionata in camera gestibile autonomamente. Abbastanza scelta a colazione, sia dolce che salato.

Camera quadrupla con moquette poco igienica e con odore sgradevole. Al pian terreno senza vista e poco luminosa.

“Excelente”

Las habitaciones muy cómodas y limpias.

No hubo algo que no me gustara

“Good location, okayish room”

The location of the hotel is quite good, it's close to the Voldelpark and several museums; and there are also a few tram lines so it's easy to move around. Still, the area was quiet, so we didn't have any problems with noise outside. Overall the room was nice for our one night stay, the check-in & out can be done at the reception through a machine, so it's pretty easy and fast.

The room was a bit smaller than expected. It was basically the bed occupying the 90% of the room and a few places to leave our things. The mattress itself was very comfortable, but it was bigger than the frame of the bed, which was a bit weird and inconvenient.

“Avoid the city hotel sweat box.”

The only good thing was leaving.

Where do I begin. Avoid this city sweat box. The first issue was the design and layout of the rooms. The proximity of neighbouring rooms was an absolute joke. Throughout the night, I was constantly disturbed by guests coming and going, with doors repeatedly being slammed. As a result, I had virtually no sleep. This was made even worse by the unbearable temperature in the room. Despite setting the thermostat to the lowest possible temperature, the room only became hotter as the night went on. It was completely unacceptable and made it impossible to get any rest. The standard of cleanliness was also appalling. There were food crumbs and debris underneath the bed, suggesting the room had not been cleaned properly before my arrival. Even more concerning was the discovery of a used razor blade in the bathroom, which is both unhygienic and a serious safety concern. To make matters worse, there was no shower gel provided in the shower at all, which is a basic amenity that every guest should expect. I also identified what I believe to be a significant safety hazard in the room. There was an appliance with a wire that appeared to have been repaired using tape. Given its condition, I did not feel comfortable using or even going near it, as I was concerned it could pose an electrical risk. Ordinarily, I would have raised these issues with reception immediately. However, my experience with your reception staff gave me little confidence that my concerns would be taken seriously. During check-in, the staff were abrupt, dismissive and generally unhelpful. On one occasion, a member of staff even snatched the receipt from my hand simply to check my room number, despite the fact I could easily have shown it to him myself. This was discourteous and left a very poor first impression. Overall, my stay was absolutely horrendous.