Universal's Cabana Bay Beach Resort

“Best experience”

My stay here is always amazing I’ve been 3 times and been highly satisfied every time very friendly very respectful very good hotel and staff Raphael and Bobby amazing and the stay made my son a birthday tower with towels absolutely beautiful highly recommended

We really liked our room at the hotel. It was on the 11th floor and had a beautiful view of Universal Orlando. The room was also quite clean, and we were satisfied with the overall cleanliness. We especially liked the hotel’s location, the convenient transportation to the parks, and the Early Park Admission, which allowed us to enter the park one hour before the regular opening time.

We didn’t like that there was no liquid shower gel provided, only a bar of soap. We also didn’t like that the room only had coffee available. Since we don’t drink coffee, it would have been nice to have some tea as an option as well.

“Fraudulent Credit Card Activity”

£1500 fraudulent charges on my credit card since leaving the hotel last week. Multiple attempts at contact have been ignored. Read and respond to your customer service emails, instead of attempting to look like you have integrity - only replying apologetically because a public negative review is now online.

“The room wasn’t clean, we stayed 9 night and beside chancing the towels and making the bed (without changing the sheets,”

The location

Room too far from the entrance, everything cost more- arcade, water etc.