Paraíso caribeño TrueCost

“Terrible service”

Don't even know where to start, but a few things: Tried to get contact with the hotel one month before arrival, but no answer on my e-mail. It was almost impossible to find the hotel since the name was something totally different than what was listed on hotels.com. No toilet paper and when I went to the reception I got some without a word from the staff. Most annoying was the lack of service what so ever.

“Not recommended”

We didn’t get the room we paid for. Very noisy air conditioning. Absolutely no interest to help us at front desk. Definitely not recommended

This is a very terrible stay. To start off we had arranged a driver with the hotel to pick us up and no one was there. No one was there during check-in, we had to wait over an hour to get in. They didn’t give us the wifi to our room. The place was very old, the doors didn’t work, the shower head was not working. The ladies in the front where very rude. This has been the worst experience ever. I do not recommend this hotel. Save your money.

Initially, the driver was unable to find the property and had to call to get directions. Once I arrived, the receptionist was on lunch, and I had to wait 30 minutes in the heat. Once the receptionist arrived at 2 pm, I was told the room was not ready and I had to wait another hour.