The Mercer

Multiple reviews explicitly praise cleanliness ('It was clean', 'pulizia perfetta', 'cleanliness' listed as a pro), so cleanliness is rated very highly.

Mixed service feedback: some staff described as 'gentilissimo' and staff compensated a bed issue, but there are several complaints about unfriendly or disengaged check-in staff, lack of help with luggage and unhelpful responses to heating problems.

Location is repeatedly highlighted as an excellent pro ('middle of SoHo', 'Emplacement top', 'great hotel and location'), therefore rated at the top of the scale.

Rooms receive mixed comments: comfortable bedding and cosy ambience noted, but recurring negatives include lack of drawers, narrow bed, minimal/heating issues, dark/dingy corridors and some noise through doors.

Some amenities praised (good in-house restaurant, breakfast), but issues cited include no coffee machine, missing drawers/furniture, lack of heating in rooms/hall and unexpected items in room supplies, so amenities are slightly below top-tier.

Multiple reviewers explicitly call out high prices ('super high', 'unfassbar hoch') and complaints about charges for room changes; value is rated below the overall due to cost concerns.

Food receives very strong praise in several reviews (excellent breakfast, Sartiano’s praised as 'very very good'), though isolated staff knowledge issues were noted; overall F&B is rated excellent.

Overall impressions are mixed but frequently positive regarding location, cleanliness and restaurant; given strong positives in key areas and recurring minor negatives, the aggregated overall experience is rated at the top to reflect many highly positive stays.