El Hoxton, Southwark

Location. Vibe. Rooftop bar

Rooftop restaurant and bar closed for the night. One of the main reasons for booking this hotel

“Saved by Asher, the Customer Experience Manager”

I visited the Hoxton, Southwark, for a couple of nights last week. Found the service hit or miss, although the rooms are comfortable and very well maintained. Food is great in Albie and the downstairs bar is nice to hang out in. The rooftop restaurant, Seabird, was - without a doubt - a disappointing experience, however - my first visit this trip (have been before) resulted in me being turned away as it was apparently too busy and 'the staff were overwhelmed'. This was 3pm in the afternoon and there were several free tables and a number of staff milling around. As a guest I thought it a bit odd - I only wanted a drink in the sunshine and said so. No wriggle room - it was suggested I 'come back in an hour' to see if things had improved. Not satisfied (and quite flustered), I visited the reception and spoke to Asher, the Customer Services Manager. He sorted it out immediately, although I was a bit embarrassed going back and being seated 🥴. Would have been 100x better if the chap who rejected me the first time (and who I saw later that evening when visiting for dinner and the following morning at breakfast) perhaps acknowledged the situation to make amends. He wasn't in any way 'off' with me but wasn't welcoming in any way. An unnecessary blip in what was otherwise a good experience that afternoon and later that evening. To compound things, messages I sent regarding my dinner bookings remained unanswered and - when I visited Seabird personally to check - the woman at the front desk acknowledged the messages were there and simply hadn't been answered (this was 24th + later). Service at breakfast appears disorganised and my lasting impression is that some staff are really 'on it' while others clearly don't give a toss. Perhaps they need more consistency here? Lessons to be learned...and Asher was a god-send in recovering what would otherwise make me think twice about booking again.

“Perfect”

Location and the roof top restaurant

It smells of sewerage. We had move to another room

“Sunday night at the Hoxton”

Great vibe and you’ll love the rooftop bar/restaurant. Amazing food and they served our favourite gin! Thanks for a relaxing mini-break!