David
couple · jul 2026
“As above the cost of this place outlays what you actually get. We felt ripped off by our experience.”
Our room was on the 5th Floor. The lift went to the 4th Floor. Considering that we are in our 70's this was a challenge. Thought the hotel could have provided a suite more suitable to us but not even asked if we were happy. Breakfast was poor... coffee undrinkable, then changed to tea which was served in a Tea pot (great) but only to realise that it had tea bags that didn't give any flavour. The Eggs Benedict was served up with eggs that could have been months old... absolutely no colour in the yoke. Gluten free toast was of a low quality.
lack of of consideration for guests, particularly the host in the breakfast area who was quite nonchalant. The cost of a one night stay was exhorbitant and doesn't reflect what we could of got elsewhere in a similar situation. The cost of breakfast for 2 people was worked out to be A$170 ( a bit much when you consider it low quality). We had to ring and text from Australia to get a refund for tipping which we didn't authorise but is somehow built into the invoice till you ask questions ( very underhanded). Sorry for this bad review but this hotel needs to get its act together.