Riu Plaza London The Westminster

“Lovely hotel”

Lovely hotel, had everything we needed for the one night. Be careful with the shower, the water leaks out from under the door, don’t put anything near there you wouldn’t want to get wet! Make sure you take a form of photo ID, I didn’t realise you would need it. Breakfast was really nice, plenty of choice and the restaurant is huge so plenty of space no matter what time you go.

“Don’t stay here”

This is the worst hotel I’ve ever stayed at , and we’ve stayed at many many hotels around the world . The only thing going for it is the location and breakfast . We found the staff to be extremely rude and unhelpful , we had multiple stays in a matters of weeks with them and if we hadn’t of pre paid we would have cancelled our booking after the 1 st stay . The rooms are tidy but there is nothing in the room but a bed and a chair . I’m sorry this is classed as a 4.5 star hotel they don’t even have a restaurant and the bar is a little cafe outside which charge £9 for 2 small bottles of water !!!! My husband was having a shower ( pretty crappy shower, great if you have disabilities ) and the entire bathroom flooded . There is no shower stall It’s open with a curtain that doesn’t even reach the floor. The tap In the tiny sink had to be held up with one hand whilst trying to get your hands washed We had a 3 day get away and we were booked to come back and we asked them if they would store our larger bags for us if possible , we were told nope it can’t happen , so we had to spend another £50 to store our bags at a storage place , maybe I’m being unreasonable but if we had had 3 stays in a short time each for between 2-4 days each stay that maybe they would be a little accomodating in helping us . There is limited places to sit and relax unless you sit outside on the kerb .. We stayed at the RIU in Dublin and it was fantastic , the staff, the bar, the restaurant the rooms where all lovely Such a shame that the RIU Westminster couldn’t be like them . I’m not one to write a review but I wanted to warn anyone thinking of staying here to reconsider and maybe find a better 4.5 star hotel which actually looks after their patrons

“Great value 👍🏻”

Overall a great stay, centrally located and near most things. Room was very large for London which was great and the view was good. Would highly recommend

“Riu Westminster London”

This was my first stay at the Hotel Riu Plaza London The Westminster, and overall, I found the hotel to be pleasant and accommodating. From the moment we arrived, the lobby staff were friendly, helpful, and sociable. The check-in process was quick and efficient. Although we arrived before our room was ready, the staff gladly stored our luggage so that we could begin enjoying London without having to carry our bags around. Our room was on the smaller side, but it was perfectly adequate for our stay. It included a small refrigerator, the air conditioning worked very well, and there was always plenty of hot water. Overall, the room was comfortable and met our needs. Breakfast was average, with a decent selection but nothing particularly extraordinary. One suggestion I would make is to offer mimosas during breakfast, even if they are available for an additional charge. As someone who enjoys a mimosa with breakfast while on vacation, I would have happily paid separately for one. Unfortunately, I did have one uncomfortable experience during breakfast that I feel is worth mentioning. An employee repeatedly hovered around my guest and me while we were eating and remained nearby until we finished. What made the situation particularly noticeable was that the same level of attention was not given to a white family of four seated nearby who had finished their meal before we did. As people of color, we could not help but feel singled out by the difference in treatment. I cannot speak to the employee’s intentions, but the experience made us uncomfortable and gave us the impression that we were being watched more closely than other guests. Perhaps additional training regarding consistent and equitable treatment of all guests would be beneficial. That experience aside, the remainder of our stay was pleasant. The hotel is comfortable, the lobby staff made a very positive impression, and I appreciated the overall service we received. I would stay at the Hotel Riu Plaza London The Westminster again on a future visit to London. I simply hope that management takes concerns such as this seriously so that every guest feels equally welcomed and comfortable throughout their stay.