nhow Londres

“Séjour londonien et stylé entre frangines”

Chambre très agréable et spacieuse, bien décorée et bien isolée. L'hôtel est à proximité de cafés avec des petits déjeuners abordables et très bons et d'arrêts de bus pour rejoindre les lieux touristiques. Le quartier nous a semblé calme et nous nous sommes senties en sécurité.

Nous avions demandé 2 lits séparés quelques semaines avant notre séjour et notre demande a été ignorée la première nuit. A notre arrivée cette demande n'avait pas été anticipée, le personnel semblait la découvrir. Cela a été corrigé le lendemain.

Staff were ok but could improve customer service

No biscuit in room

“A comfortable and funky stay”

So quirky! Convenient and secure car parking available at a surcharge. Great location. Bar was great, huge thanks to Jelani behind the bar

The room hadn’t been cleaned properly (floors around & under the bed.

“Expect many things to go wrong and expect the employees not to care”

I booked this hotel as the pictures made it look like it had a great vibe and it is in a good location. I am here in London for work so I'm staying for a week. So far multiple things have gone wrong. My first room was awful. The room had a dead spot for wi-fi. The only way I could get my wi-fi to work was to move an end table next to the door and hunch over it. It took multiple calls to hotel employees (who promised to call back and never did) to visits to the front desk only to be met with incompetent employees who told me to come back later to speak to a manager. I also had issues with my coffee maker leaking all over the floor. (it was replaced). Also the room was billed as "King Size Bed" but it was two twin beds pushed together--not a king. Finally the shower was disgusting. When I took a shower there was hair floating on the floor. After multiple complaints I did get moved to assigned to a different room (although I had to pack up everything and move myself). You should expect that while the hotel is pretty and a cool vibe--the actual room experience will be disappointing with incompetent employees