sureshs115
Couples · ene 2026
“DO NOT BOOK CLUB, it's a useless upgrade.”
Let me start by saying that the property in general aesthetically looks fine. Please think twice about upgrading to Club. It is not worth it. Our "butler" Ayrani was useless. We speak fluent Spanish so there was no issue with understanding our requests. Our first day, we asked about booking a restaurant for NYE, and that would be taken care of. The next day we saw her clearly she forgot to make the booking and said she would book us into the French Restaurant as our original l request could not be filled. With her assurance it was taken care of, on NYE we went to the restaurant only to find out she never made the booking. A day later i found her in the Club Lounge and confronted her about that only to be told that the restaurant for NYE was fully booked. I had asked her why she didn't reach out to us, lets just say you could hear a pin drop. We also had booked the suite with a swim up pool. We could not use it! main issue was every time we went outside flies ate you alive. We could not have breakfast, enjoy the swim up pool, or even sit out in the evening to have a drink. We told her 4 times about the issue and was told the room would be fumigated. IT NEVER WAS. Imagine we had to sleep wrapped up like a "mummy" to avoid getting bitten through the night only to wake up with bites all over us. I had bumped into her in the hall way one evening and it was quiet funny seeing her fighting off the flies herself. Of course I told her "this is what we deal with in the room". Her solution arrived an hour later, a can of mosquito repellant which was pretty much empty. One very interesting situation which we made sure was not to be taken lightly, we brought 2 handmade unique Champagne flutes from our home to celebrate our engagement. On our last night we were going to enjoy our last bottle of bubbles only to notice our glasses were taken from our room. We reached out to Yrani sent her a picture only to receive a picture back of something nowhere near what we sent her. She told us "room service took them" we told her that why would they be in our room if we never ordered room service? Anyway, a few hours later they were located. This was probably the main reason for me do this review as a stern warning, DO NOT BOOK CLUB! its an upsell with no real benefits! We found a pool server, Confessor who was so attentive to us and made our stay which was mainly just to get some sun a little less disappointing.