Nuestro Tulum

The property was better than expected. It was very relaxing, the site is gorgeous and being surrounded by so much nature was breath taking. Staff was very friendly and since there was not much traffic this time of the year we had quick access to a lot of places. Super recommended.

So if the property had added on their site that there is a possibility that there won't be any light for a few hrs that would be okay . This is not for everyone when i got there this was the case in august for my anniversary. Keep in mind the room is great and clean got charged for decoration and the lady came and started doing mediocre set up which i could have done myself and told her they haven't cleaned the room she said since she has started dropping the roses she can't wait for them to clean. Keep in mind there was no light for 5hrs they turned on generator and i had to walk all the way to the front since there was no phone to ask why the light was not upstairs on the 5th floor the guy said it only works for the 1st floor rooms.

“Do not Recommended!”

This is not as nice as it looks; they do not keep up with the grounds, it is not a five-star stay, and the staff is not all that friendly. Website shows diving into the cenotes, but there is a sign that says no diving, so false advertising. Our room apparently only had one key because the "former guest" lost it, so we had to drop off our key daily, not sure why they had not replaced the key, considering there is a lost key charge. Our shower was not working. We had to get it fixed. There were ants all over the kitchen. You cannot leave anything on the counter. The kitchen is not properly stocked. There is no coffee and no tea kettle. However, I was able to ask for one but the inside was rusty, no one is on call for assistance, no extra blankets, charge a hospitality fee upon arrival but no hospitality, no laundry room and no option for laundry, the rooms are sparce, not elegant, the kitchen has little to none and being int he jungle, this is not ideal, their "breakfast" is granola, no microwave, no television. However, we do not watch TV anyway, so this is not a five-star resort, do not recommend, would never stay again. Disappointment! Alex was the best part of this place; he is a diamond in the rough at this hotel.

Beautiful property, staff was great!