Excelente
269 reseñas
Lo que gustó a los huéspedes
Se puede mejorar
Comodidad Moderna en Tulum
En Kai Tulum, te ofrecemos una experiencia de lujo con habitaciones cómodas que cuentan con baño privado, algunas de ellas con terrazas y vistas al mar. Mantente fresco gracias al aire acondicionado disponible en todas las habitaciones.
Ubicación Conveniente
Nuestro hotel está estratégicamente ubicado a solo 1.1 km del Sitio Arqueológico de Tulum, lo que te brinda fácil acceso a atracciones cercanas como el Parque Nacional Tulum y Cesiak.
Pet-Friendly y Conectado
Disfruta de conexión WiFi gratuita en todas las áreas de nuestras instalaciones y trae contigo a tus amigos peludos, ya que somos un alojamiento pet-friendly.
¡Reserva ahora tu estancia en Kai Tulum para vivir una experiencia relajante y placentera en Tulum! No te pierdas ningún detalle, ¡son importantes!
Get an instant AI answer about amenities, location, dining and more.
Selecciona tus fechas
Elige tus fechas de entrada y salida para ver las habitaciones disponibles y las tarifas en directo.
Dear Guests: We are located in El Jaguar Park. Entrance to El Jaguar Park in Tulum has restrictions to help preserve the biodiversity and unique ecosystem of the area. These measures help protect the local species, flora and beaches. - To enter the Jaguar National Park, you must pay a bracelet that costs $60.37 MXN per day; otherwise, you will not be allowed access to the park. - PET is not allowed. - Cigarette packs are not allowed. - Alcoholic beverages are not allowed. Thank you for your understanding and support in the conservation of our natural heritage! A deposit may be required at the property.
Multiple complaints about cleanliness including cockroaches in pool area and inconsistent standards.
Service was helpful but noted for improvement; standard quality for this hotel tier.
Great beach access and peaceful setting, appreciated by several guests.
Rooms described as nice and comfortable, though experiences varied by specific room.
Basic amenities were provided, but some guests noted limitations.
Good value considering location and overall experience, but some felt better options were available.
Food quality received mixed reviews; breakfast was a major disappointment for some.
Overall positive despite some drawbacks; many guests would return.
Pau
family_with_children · ago 2026
“Relax i natura.”
Situació ideal, en ple parc, i a la platja. A més, era temporada baixa i teníem tot l'hotel per nosaltres sols.
L'únic problema va ser que la platja i el mar estaven plens de sargasso i no ens vam poder banyar a la platja. Però això no és culpa de l'hotel.
Amine
solo_traveller · ago 2026
“Horrible experience . A shame because it has great potential (location)”
Location
No one for check-in. No one for check-out. Spent 2 nights . First night withour water. Second night without electricity in all the complex. Horrible. No gesture nor compensation. We had to pay extras (for accessing the place (located in a park) every day). This was not mentioned either
LaShandra
solo_traveller · ago 2026
It was beautiful and peaceful. Great for a tech free romantic getaway.
We were the only ones there after our 1st night. They closed the kitchen an hour early while we were standing there trying to figure out what to eat. The AC and power were off each day during the hottest part of the day, so no afternoon nap in your room while it's hot out. And the sargassum was horrible. No access to the ocean at all (fluke of nature...not their fault). We changed to another resort on day 2 that had access to cenotes for swimming. We would have stayed, but limited food, no beach, and limitef AC were too much to bear.
Patricia
family_with_children · ago 2026
Die Lage, die Einrichtung und Möbel, doe Grösse des Zimmers und die Aufteilung. (Dusche/WC im hinteren Bereich und Dusche mit Pflanzen hinter der Glasduschwand) die Sauberkeit, der Wasserspender-Krug, die Veranda mit Aussendusche, das Fussbad-Wasserbecken vor der Veranda, um den Sand abzuwaschen, war alles perfekt!
Da gibt es nichts, ich habe nichts vermisst! Lediglich eine Kommunikationslücke gab es: dass wir nicht informiert wurden, dass die Billete für den „Kleinbus-Transport am Parkeingang gelöst werden müssen und nicht beim Buschauffeur bezogen werden können. Wir mussten daher bei Abreise den ganzen Weg zu Fuss zurücklegen, mit schwerem Gepäck und in der Knallhitze!