JW Marriott Orlando Bonnet Creek Resort & Spa

“Relaxed time at the Mariott”

Here for Groove dance convention. Excellent amenities and food on site. Great beer at Unreserved bar, food at the bar and excellent dinner the sear and sea restaurant. Yes things are higher priced but this is a higher end resort. Great service overall. Fitness center although looked small was not over crowded. I could also get time on weights and machines. Had the pleasure of doing a 45 min HIIT class with Suzie (free to guests). She is full of energy and enthusiasm. Loved it. Overall a great time at the resort

“Great HIIT class with Susie”

I had a great experience taking Susie's HIIT class at the Marriott in Orlando. She brought fantastic energy, encouragement, and expertise to the workout, creating a fun and motivating environment from start to finish. What stood out most was her attention to form and technique. She took the time to provide helpful coaching and adjustments that made the exercises more effective and helped me get the most out of the workout. Her instruction was clear, supportive, and tailored to ensure I was performing movements safely and correctly. The class was well-paced, she adjusted the challenge level based on your needs, and enjoyable, and I left feeling great. Susie is an outstanding trainer, and I would highly recommend her classes to anyone looking for a great workout experience.

“Terrible”

My stay at this hotel was extremely disappointing and became one of the worst hotel experiences I have ever had. The room cleanliness was poor from the start. Carpets were dirty, cupboards were dusty, and the bathroom was only superficially cleaned. Despite multiple complaints over several days, housekeeping repeatedly failed to maintain an acceptable standard, and improvements only came after repeated follow-ups. The most serious issue occurred when a bellboy pushing a heavily loaded luggage trolley struck me forcefully in the back while I was waiting outside the lobby. The injury caused significant pain and affected the remainder of my family holiday, including our first Disney trip. I was unable to enjoy attractions, struggled to walk for extended periods, and could not fully use Disney tickets and services that had already been purchased. What made the situation worse was the hotel's response. After reporting the incident, I experienced repeated delays, poor communication, and a complete lack of management involvement. I had to chase updates multiple times, received little meaningful follow-up, and was repeatedly referred to Security rather than being contacted directly by a manager. Apart from one compassionate engineer who offered assistance after seeing me struggling, nobody appeared genuinely concerned about my wellbeing. Throughout the entire process, I felt ignored, dismissed, and unsupported. A simple call from management, medical assistance, or any gesture of goodwill would have demonstrated some level of care, but none was offered. Even the claims process was delayed, leaving me without any meaningful resolution during my stay. While the cleanliness issues were frustrating, the hotel's handling of an injury caused by one of its employees was unacceptable. There was no urgency, accountability, or genuine concern for a guest who had been hurt on their property. I will not stay here again and cannot recommend this hotel based on my experience.

“Beautiful Property”

Beautiful property, warm friendly staff, comfy clean rooms. Stayed for a three day conference. Would absolutely stay again. Resort had everything you would need, good restaurants, our conference food was top notch. Beautiful pool, trendy and hip rooftop bar/restaurant. You can watch Disney fireworks at night. The one small thing is it is a bit isolated for walking. If you leave property you need a car and or rideshare. We stayed on property the entire time.