JW Marriott Las Vegas Resort & Spa

Great pool and location, comfortable bed and room size

Nothing

“Unacceptable Housekeeping Standards”

Room **** was not cleaned to an acceptable standard and was not suitable for occupancy upon arrival. The issues observed included: Long black hairs in the shower, attached to what appeared to be a hardened substance near the shower exit. Hair in the bathroom sink. Dirt and stains in and around the bathtub. Heavy dust buildup around all light fixtures, particularly the bedside lights. Carpet that had not been thoroughly vacuumed. A dirty white bathroom floor mat. Hair and debris on the floor behind the bathroom door. The room was also missing the standard "Privacy Please / Service Please" door hanger, requiring me to return to the front desk to obtain one. I was extremely disappointed by the condition of the room. This experience fell well below the level of cleanliness and attention to detail that I have come to expect from Marriott. Cleanliness is one of the most fundamental expectations of any hotel stay, and unfortunately, this room did not meet even basic housekeeping standards. I shared these concerns with hotel management during my stay and hope this feedback is used to improve housekeeping quality and room inspection processes so future guests do not have a similar experience. Because of this experience, the Front Desk Supervisor, Steven, accommodated me with a late checkout at 3pm (thank you). Also, there were two ladies at the front desk on 7/31 at ~7pm that were helpful during my checkin process. One was named Cherry. I don't remember the other lady's name but will say she assisted me with providing me the missing hanger and introducing me to Steven to share my concerns. Housekeeping rating: 0/5 stars.

“Five Star Stay!”

We thoroughly enjoyed our stay! The staff was extremely attentive, professional, and friendly. We were greeted by name each time we arrived and departed from the hotel. The valet staff Paul, and Sam, are five star employees and go over and beyond for their guests. Kevin in The Earl Grey Cafe was excellent also!

“Staycation or Vacation worthy”

We do staycations here a lot. From the check in, Steven was great. He made us feel welcome. The valet Nicolette was great also. She helped with out bags and was very friendly. The staff at Earl cafe could learn some people skills. The only server there that was pleasant was Molly. Now, on to the pool. Charisma was awesome. But they could also use a revamp. They charge way to much for cabanas and they were not even that clean. For $500 and all you get is a small fruit plate, not worth it. Although the guy Jazz, that checked is into the cabana was cool. The property is beautiful.. They have a new food court that is worth checking out. Also, Miesha was great! I will definitely come back and I definitely recommend staying there, especially to get a break from the strip.