Jamaica Bay Inn Marina Del Rey Tapestry Collection by Hilton

“Jamaica Bay - Nikki for the win!”

I stayed at Jamaica Bay in May on business bc I usually stay at the Marriott MDR but it was booked due to a conference. I had a great experience. Nikki was particularly warm and helpful throughout my stay with my check-in and food deliveries even when the lobby was full of folks needing something. As a result, I felt I would want to stay again in the future. I booked a room for myself and a colleague this weekend and, when he checked in today, he was treated horribly by another woman at the front desk. He ultimately asked her, “How do you treat a guest like this?” And she just stared back at him. I was so upset I called and, fortunately, Nikki picked up the phone. I remembered her from my last stay and, being consistent, she was very empathetic and helpful with this situation. It’s people like Nikki that really make or break a hospitality experience and Jamaica Bay is fortunate to have her at the front desk.

Różnica w cenie pomiędzy booking a kwota do zapłaty

“Restaurant not recommended everything else is good”

Location

The hostess was rude and it took to long to wait for the food. The online menu didn’t reflect kids menu.

“Not the best Hilton property”

I was genuinely excited to stay here because the location is great, but unfortunately my experience was disappointing from start to finish. The biggest issue was the unexpected fees. I booked through Booking.com, and nowhere during the booking process was it made clear that I would be charged an additional **$78** upon arrival. Surprise charges like this leave a very negative first impression. The cleanliness was also unacceptable. I found a hair in the bed sheets and the toilet bowl was dirty, which immediately made me question whether the room had been properly cleaned before my arrival. Housekeeping entered our room without knocking or announcing themselves. Even more confusing, they didn't make the beds or clean the room—they simply left shaving cream that we never requested. There were also multiple fire alarms going off during our stay with little to no communication or explanation from hotel staff, which was both disruptive and concerning. Finally, customer service was lacking. Our room didn't have any coffee cups, so when I asked the front desk if we could have some to make the in-room coffee, I was told to come downstairs and get them myself instead of having them brought to the room. Overall, this stay did not meet the standard I expected. Between the hidden fees, cleanliness issues, lack of communication, and poor customer service, I would not choose to stay here again unless these issues are addressed.

I was genuinely excited to stay here because the location is great, but unfortunately my experience was disappointing from start to finish. The biggest issue was the unexpected fees. I booked through Booking.com, and nowhere during the booking process was it made clear that I would be charged an additional **$78** upon arrival. Surprise charges like this leave a very negative first impression. The cleanliness was also unacceptable. I found a hair in the bed sheets and the toilet bowl was dirty, which immediately made me question whether the room had been properly cleaned before my arrival. Housekeeping entered our room without knocking or announcing themselves. Even more confusing, they didn't make the beds or clean the room—they simply left shaving cream that we never requested. There were also multiple fire alarms going off during our stay with little to no communication or explanation from hotel staff, which was both disruptive and concerning. Finally, customer service was lacking. Our room didn't have any coffee cups, so when I asked the front desk if we could have some to make the in-room coffee, I was told to come downstairs and get them myself instead of having them brought to the room. Overall, this stay did not meet the standard I expected. Between the hidden fees, cleanliness issues, lack of communication, and poor customer service, I would not choose to stay here again unless these issues are addressed.