TAT YUEN
family · oct 2025
Property is beautiful. And staff is friendly. Dinning is very good
Excelente
694 reseñas
Ctra. Federal 307, Chetumal - Pto, Juarez, KM 335, Puerto Morelos, Cancun, QROO, 77569, Cancun
Lo que gustó a los huéspedes
Se puede mejorar
Experiencia de Spa de Lujo
Sumérgete en masajes, tratamientos corporales y faciales en el spa del hotel, seguido de relajación en 4 piscinas exteriores y una pista de tenis al aire libre.
Cena y Entretenimiento Todo Incluido
Disfruta de platos locales e internacionales en 7 restaurantes, goza de servicio a la habitación las 24 horas y relájate en diversos bares y salones que ofrecen refrescantes bebidas.
Alojamientos Elegantes y Eventos
Descansa en habitaciones elegantes con ropa de cama premium, balcones y comodidades modernas. Para eventos, la propiedad ofrece un centro de negocios, amplio espacio para reuniones y atentos servicios de conserjería.
Para reservar tu estancia en esta lujosa propiedad solo para adultos con todo incluido en Cancún, ¡visita ahora!
* Piscina disponible las 24 horas * Es necesario reservar con antelación las partidas de golf, los servicios de masaje y los tratamientos de spa. Las reservas se realizan poniéndose en contacto con el alojamiento antes de la llegada, a través de la información de contacto que figura en la confirmación de la reserva. * No se aceptan huéspedes de menos de 18 años en este alojamiento sólo para adultos. * Solo se permite el acceso a las habitaciones a los huéspedes registrados en el hotel. * Hay habitaciones comunicadas o contiguas, sujetas a disponibilidad. Es posible solicitarlas directamente al alojamiento, a través de los datos de contacto que figuran en la confirmación de reserva. * Este alojamiento no acepta mascotas ni perros guía. * Es posible pagar todas las transacciones sin dinero en efectivo. A deposit may be required at the property.
TAT YUEN
family · oct 2025
Property is beautiful. And staff is friendly. Dinning is very good
Emily
partner · oct 2025
Beautiful time we had
Milton
friends · oct 2025
Couples teaort
Luca
partner · oct 2025
The room was always spotless, which we appreciated, but the mosquito problem was quite bothersome. The staff, with the exception of Sandra at the buffet, often seemed disengaged and unfriendly. The waiters at the Mexican restaurant and Olivia were particularly dismissive, which made us feel unwelcome. Though this didn’t spoil our vacation, a warmer attitude from staff would improve the experience. The food was underwhelming. The breakfast buffet felt repetitive, and lunch and dinner options there were even less appealing. The restaurants served average dishes, but the service was quick, which we appreciated. It was surprising that food couldn’t be ordered poolside—a first for us at any resort. Lunch at the grill seemed dry, and many guests didn’t finish their meals. The beachside spot offered only burgers, fries, and hot dogs, which were unappetizing. Facilities also fell short. The elevators were often dirty, making us hesitant to touch buttons. Roof leaks during rain created hazards. On a positive note, each room had a handy cubby for room service items. The second pool was quiet and relaxing, though only two pools are available for non-Serenity guests. A staff member cleaned sunglasses at the main pool, a lovely touch we wished extended to the quieter pool. The café’s offerings, especially the ice cream, were consistently enjoyable. Overall, while some amenities were nice, improvements in staff friendliness, food quality, and maintenance would enhance the stay.