Hampton Inn & Suites Tampa-Ybor City-Downtown

“I was disappointed by the fact that they charged so much for parking and the a/c was no working half the time.”

The property was ok

The room smelled very musty and our a/c stopped working in the middle of the night and they said they couldn’t refund me because I went through booking.com. And the parking was almost $35 in addition to our cost of our room.

“Overall, great choice to stay at this location”

For my one night stay, the Breakfast, Fitness Room, and Swimming Pool area was great and accessible

When I travel, I prefer to be picked up by the hotel Shuttle / Transportation service to get to / from the hotel, instead of taking a risk with private transportation services and facing a detour route. I almost switched hotels that offer pick up from the airport. However, I am grateful the hotel offered shuttle service to the cruise ship’s port area. Here is another room for improvement: stay focus on my current hotel stay and let me decide if I will remember my experience to come back. Future Hotel Promotional Offers are not in the best interest of all customers and there is no guaranteed proof the promotion will be convenient for all customers. I was offered the “Pay Now & Stay Later,” sales speech before and after booking my 1 night at the Hampton Inn & Suites. I felt as though “the promotion,” sounded like a scam.

“Laurie at the front desk made the experience exceptional.”

Front desk employee Laurie went above and beyond helping us with an early checkin, as well as recommending an excellent restaurant for my families dinner. Her smile and attitude are wonderfully contagious. She’s a great asset to the hotel.

“Stellar Service Across the Board”

This is the first review that I have ever written. But, the experience that I had there, made it impossible for me to not want to share it! Let me start at the beginning. I was looking for a hotel for some friends and I to come to the Tampa area to celebrate my birthday. I emailed the hotel with questions about the area and things the hotel offered. The General Manager (Crystal Arthur) responded to my email quick and was so friendly. I just knew this was going to be a good experience when the GM responds with such care and thoughtfulness. I replied back that I was booking and looked forward to seeing the things she had suggested. Fast forward almost 2 months to the day that we actually checked in. When we walked in the lobby, I immediately noticed a flashing welcome board that said "Happy Birthday Summer". I was greeted by Laurie who immediately wished me a HBD while I had my friend take a pic of me by the sign. I was already floored by the recognition. When I was done with my pics by the sign and came to actually check in, Laurie handed me a bag that had been decorated with HBD on it with a snacks and a card in it. I went to my room feeling pretty special. That night we went out in Ybor and had the best time! The next morning, I wanted to have a hearty breakfast (needed after our late night of fun at the clubs) and went down to the lobby to ask where we should go. That's when I met Michael. He told me of a couple of places that were walking distance and then a couple that would require a vehicle. I didn't get a rental so those were out of the question, or so I thought! That's when I was told that the hotel has a shuttle that will take us to a couple of the restaurants Michael suggested for FREE! I was sold. I went back to my room to get ready and gather my friends and off we went. Miguel was our driver and along the drive, he told us the history of what felt like every building we passed. He pointed out places that we might want to see before we left and also places that we didn't need to waste our time on. We all agreed that it almost felt like we were on a paid tour and not a hotel shuttle. When we got out of the van, he gave me a business card with the number to call when we were ready to get picked up. After we ate, he came right back to pick us up and brought us back a different way so that he could show us new things and teach us more about the area. Perhaps, this may not seem like a whole lot to some. But it meant so much to me for many reasons. My twin passed away 6 years ago and until this year, I had not been able to bring myself to celebrate my birthday without her. My friends were insistent that I do not let another year go without a celebration and that is how this trip to Tampa began. I tried to cancel the trip several times, but they wouldn't allow it. The morning of the trip, my Uber didn't show and I thought it was a sign that I shouldn't go. When the plane made it up to the clouds, I sobbed, missing my twin sister on what was OUR day my entire life. By the time I actually made it to the hotel, I honestly wanted to just go to the room and relax. But, it's like the entire day somehow turned around the moment I saw my name on that sign at the front desk. The sign had little emoji art around it and one of them was of my sisters favorite flower. It felt like it was a sign from her to enjoy my birthday and to celebrate it for the both of us. I walked out of this hotel feeling lighter and looking forward to planning my next birthday celebration and it's because of all of the little things the staff did that made a larger impact than they will ever know. I will return and will absolutely recommend to anyone I can to stay here if they have to come to Tampa. You just can't find businesses that are filled with people that care anymore like I did at this hotel. From the GM to the housekeepers, everyone was amazing. I can't wait to come back and visit again!!!