Hotel Silken Al Andalus Palace

“Great experience”

Big hotel, but the reception staff were charming and welcoming. Seems like they were full so they upgraded our rooms. The breakfast buffet was phenomenal. Would stay here again

“Receptionist not friendly”

I had book the hotel and requested for bathtub, the receptio told me is fully booked, the next morning around 8am the restaurant is only 3 table, i wonder how full is that, the receptionist is not friendly and not willing to help, the toilet got mold and got sewage smell. The area is outskirts is surrounding got nothing much, make sure u have a car if you book this.

“New Year stay ruined”

Extremely disappointing that as a party of 6 who spent a great amount of time & money in this hotels restaurant and bars that we are being treated so badly . We left some items of clothing in error and asked that they are returned to us , offering to cover costs . We were dismissed . We asked our travel agent to step in , she was ignored . We have even give an address in Spain to make it easier to send but to no avail. If this is the way clients are treated after spending thousands of Euros I would never book again that’s for sure.

“Charged for extra night in spite of clear confirmation”

This hotel is now under new management, Eurostars. I emailed the hotel 12 days before arrival to modify my departure date to leave one day earlier. I received response from Carlos from reservations which said “your reservation is confirmed”. When I checked it, it still showed the old departure date. The guy checking me in, Leonardo, assured me that it will be adjusted, but he cannot do it “because it is Sunday”. I asked if I need to come speak to them again; he said no, all taken care of. When I checked out, the date was still old. After showing them the email with “reservation confirmed” and the checkout lady arguing with someone on the phone for 15 minutes- to her credit, she was embarrassed by the situation - I was told that they cannot refund the last night, because the email said “reservation is confirmed” not “reservation is modified”. And that I could only modify it 14 days ahead - which was the first time that this came up and I was never told this before, so I think they just made it up on the spot as a cover up. Refused to call manager. So I paid for an extra night and I will never stay in any Eurostars hotel again.