Hotel DOM

yes

no place to put any toiletries. Could read in bed - Chic but uncomfortable. Room service horrible. bar tender did not know how to make drinks. a want to be but definitely not there yet sort of place. We were sorry we stayed there.

“Insgesamt haben wir uns wohl gefühlt.”

Das Personal war ausgesprochen freundlich und bemüht. Die Lage top! Zimmer war sehr großzügig. Insgesamt haben wir uns sehr wohl gefühlt.

Leider gab es im Badezimmer zwei mal Kakerlaken, die wohl durch den Duschablauf kamen. Das Personal hat diese dann entfernt.

“Classement à revoir.”

L’emplacement est idéal et au calme proche de tout ce qu’il faut faire.

Hôtel pas digne d’un 5* Service du petit déjeuner inexistant Pas de pression dans la douche Manque une machine à café ou bouilloire dans la chambre Nous avions choisis cet hôtel ou les photos promettais un Rooftop qui était fermé au mois juin.

“Never again!”

The location was central and within walking distance of cafes, restaurants and boutiques. The Bell Man, Rashid, was the highlight of our stay. He went out of his way to ensure our family was taken care of, especially when the front desk staff (Ricardo) treated us rudely and disrespectfully.

The DOM hotel front desk staff member, Ricardo, was the rudest and most disrespectful staff member I have ever encountered at any hotel - and I am genius level 3 at Booking, so I have stayed at a lot of hotels. He single-handedly almost ruined our vacation, if Rashid had not stepped in with some humanity, empathy, and courtesy. I made a mistake when I was booking and entered 1 adult and 1 child instead of 2 adults and one child. When we arrived to check in, we realized this mistake and Ricardo was completely inflexible and lacked empathy for our situation. He gave us only 2 options- leave the hotel and forfeit all 3 nights payment we had made or book another room that was not connected for double the cost, in addition to having either my son in a disconnected room (unsafe) or my husband separated from the family. Imagine arriving for a vacation you’ve been planning and this was the result. He had no empathy for how difficult both options would be for us and repeatedly made faces at us in disrespect. He offered no opportunity for us to pay extra to stay in our current room which had a king size bed and could actually fit 3 or bring in a rollaway bed. The options were - Pay double for your family to be separated or cancel and forfeit all 3 nights payment. It was horrible. This situation took 2 hours to resolve. He had us wait in the lobby for 2 hours with no solution until Rashid (the bell man) intervened with the Hotel Manager to come up with a creative solution. In addition to this, we had several issues with our hotel experience. It was NOT 5 stars. The room beside us had construction all day and they knew this and put us in a room with all day knocking and drilling until we complained. Everyday after we came back to the hotel, the room door would not shut. Every time housekeeping left our room, they left the door open. It would open without a key because it never actually shut because the mechanism was not working properly.