Pei-Ting
extended_group · jul 2026
This was by far the most disappointing and least secure hotel experience I have ever had. On the evening of my check-out, I returned to the hotel immediately after realizing that I had left a valuable personal item in my room. I clearly explained where I had left it and was absolutely certain of its location. The hotel’s response was extremely disappointing. Apart from saying that housekeeping had been asked and that nothing had been found, no meaningful investigation or detailed explanation was ever provided. What shocked me the most was the response from the Front Office Manager when I said I intended to report the matter to the police: “Reporting it to the police won’t help because there are no cameras inside the guest rooms.” As a guest, I expected the hotel to take the matter seriously and conduct a thorough investigation—not to tell me from the outset that reporting it to the police would be useless. To this day, I have received no detailed investigation, no convincing explanation, and no accountability. A hotel that responds to a guest’s report of a valuable missing item with nothing more than “we couldn’t find it” gives me no confidence in its management or its handling of guest property. This experience has completely destroyed my trust in this hotel. 這是我住過最令人失望的一間飯店，也是我最沒有安全感的一次住宿經驗。 退房當天晚上，我立即返回飯店反映有貴重物品遺留在房內，並清楚告知放置位置。我非常確定物品留在房間內。 然而，飯店的處理方式令人震驚。除了表示「已詢問房務人員，沒有找到」之外，沒有提供任何具體調查內容，也沒有任何讓人相信他們真的認真處理這起事件的作為。 更令人無法接受的是，當我表示將向警方報案時，前台經理直接告訴我： 「報警也沒用，因為房間內沒有監視器。」 身為旅客，我期待的是積極調查與負責任的處理態度，而不是一開始就告訴我報警沒有用。 直到今天，我仍然沒有收到任何完整的調查結果或合理的說明。 如果一家飯店在面對旅客反映高價值失物時，只用一句「沒有找到」就結束處理，這樣的管理方式實在令人無法信任。這次經驗讓我對這間飯店徹底失去信心。