Natalie
solo_traveller · jul 2026
“DISSAPOINTED”
Disappointing experience for a highly rated four-star hotel. We were woken at 7:00 a.m. by staff making noise, and when we returned at 2:00 p.m., our rooms had still not been serviced. After speaking to the manager, we received a fruit basket and an invitation to breakfast, which was a kind gesture. However, the hotel knew we were checking out at 3:00 a.m., and breakfast only started at 7:30 a.m., so it could not be used. The taxi request was also poorly handled. I only needed transport from the hotel to the airport, but there was unnecessary confusion and repeated requests for irrelevant flight information. Overall, the service and communication did not match the standard I expected from a four-star hotel.