Batty Langley

Such a gorgeous anniversary trip

“The staff are super friendly, this is a great boutique hotel in a very good location.”

I love the lounges, the honesty bars are great, free homemade cake in the lounge on a Friday and Saturday.

“Feeling Flushed!!”

The room was wonderfully clean, apart from a dusty light shade on my bedside lamp which actually fit the antique aesthetic rather aptly! The decor was stunning as you would expect with such a high quality hotel. Attention to detail was magnificent and majority of staff were friendly and welcoming. We really enjoyed the history of the hotel and the slightly eccentric charm. Location was fantastic!! Literally in the middle of the Spitalfields area of London with so many incredible places to explore and dine at. A ten minute (slow) walk to Liverpool Street Station which was perfect for us as we were travelling to Tottenham Stadium for a concert. We ordered room service for breakfast the following day and it was perfection. One of the best bacon rolls I’ve ever had!

There were significant building works taking place during our stay. Although we were warned about this with a blanket email, when I responded to voice my concerns and ask a few questions in relation, I received no reply. My communications were completely ignored. In the blanket email that was sent out to all guests, we were assured that no disruption would occur with the building works and that there was no need for concern. No discounts or complimentary offerings were made in order to apologise for the inconvenience. Furthermore, we were only made aware of the work taking place once the booking was made. This felt a little underhand and in poor taste. Despite correspondence assuring us that we would not be impacted by the building works, we were actually significantly affected. The builders and their scaffolding were directly outside our window, they could hear us very clearly in our room and vice versa, we were actually woken by the noise of building work and the builders having an early morning chat! Our other issue was with our toilet. The flush seemed to break the morning of our stay. As we were leaving that day, there seemed little need to report it immediately as we were hours away from checking out and we would simply be in the way of the maintenance team whilst they repaired the flush. Instead I reported both the broken toilet and the noise/privacy issues with the front desk as we were checking out. This was deeply disappointing. No apologies were offered, no explanation or sign of goodwill for the inconvenience. I wasn’t expecting anything ridiculous, this is a business. However, as we had spent a fair amount on both our room and breakfast in bed that was somewhat shared with the builders, perhaps a small discount on our food would’ve been nice. Or simply an apology! Instead we received a shrug and a bill. Disappointing customer service and would not recommend staying at this hotel, certainly until the building work is complete.

“Batty Langley's is the gold standard in what a London hotel should be.”

The luxurious bedding, decor, appointments, coffee service, breakfast, location and deeply dreamy vibe of this HISTORIC hotel were over the top. It is our favorite London stay.